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SR. MANAGER - AIRLINE CALL CENTRE

  • 05-Jul-2026
  • Karnataka (KA)
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Salary ₹523/HOUR
Projects Overview
  • Date Posted: 05-Jul-2026
  • Job Type: Freelance
  • Job Exp: 1 Year
  • Salary: ₹523 / HOUR
  • Location: bengaluru
  • Education Req: Bachelor's degree
Job description

Job Title: Revenue Management Specialist – Call Center

???? Location: Bengaluru, Karnataka
???? Pay: ₹523 per day
???? Industry: Airlines / Travel / Customer Service
???? Job Type: Professional
???? Job ID: SA-J523

Minimum Requirements:

✔ Education: Bachelor’s degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience).
✔ Experience:

  • Background in call center management, revenue management, or sales within the airline, travel, or customer service industries.
  • Proficiency with call center software, CRM tools, and revenue management systems.
    ✔ Skills:
  • Strong analytical skills with experience in data-driven decision-making and performance reporting.
  • Understanding of pricing strategies, demand forecasting, and revenue optimization.

Key Responsibilities:

???? Revenue Optimization:

  • Develop and implement revenue management strategies tailored to call center interactions.
  • Analyze customer data, booking patterns, and demand fluctuations to optimize pricing and inventory.
  • Forecast revenue, monitor budgets, and track external factors impacting call center revenue.

???? Performance Analysis & Reporting:

  • Monitor call center KPIs, create detailed reports, and present findings to senior management.
  • Use data insights to improve call center performance and revenue generation.

???? Collaboration & Customer Experience:

  • Work with customer service and quality assurance teams to enhance customer satisfaction.
  • Ensure alignment between revenue goals and service quality.

Preferred Skills:

✔ Experience with airline-specific revenue management tools (e.g., Amadeus, Sabre, etc.).
✔ Familiarity with customer experience management frameworks.
✔ Advanced knowledge of Excel, data analysis tools, and business intelligence software.
✔ Experience in a high-volume call center environment.

???? Join us and contribute to the future of revenue management in the airline industry! ????

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