Customer Support Team Leader

Projects Overview

Date Posted: 07-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹30000 / MONTH
Location: NOIDA
Education Req: Bachelor's degree

Job description

Job Details

Job Title: Team Leader
Location: Sector 63, Noida, Uttar Pradesh
Job Type: Permanent, Full-Time
Pay: ₹30,000 – ₹45,000 per month
Shift & Schedule:
- Night Shift: 8:00 PM to 5:00 AM
- 5 Working Days: Monday to Friday
- Fixed Off: Saturday & Sunday
- Weekend Availability: As required

Benefits

Cab Facility (Commuter assistance)
One-time Meal (Food provided)
Leave Encashment
Flexible Schedule

Job Summary

The Team Leader will oversee a team of employees, ensuring they meet performance targets, deadlines, and maintain high-quality standards. This role involves supervising, motivating, and guiding team members while acting as the bridge between management and the team to drive organizational success.

Key Responsibilities

Team Supervision & Leadership:
- Lead, supervise, and motivate a team to ensure productivity.
- Assign tasks, set priorities, and monitor performance.
Performance Management:
- Track individual and team performance aligned with company objectives.
- Implement strategies to meet targets and improve efficiency.
Communication & Reporting:
- Communicate progress, challenges, and solutions to upper management.
- Handle and resolve escalated customer issues effectively.
Problem-Solving & Adaptability:
- Implement solutions for operational challenges.
- Adjust workloads and processes to maintain team efficiency.

Requirements

Education: Bachelor’s degree (Mandatory)
Experience:
- 1–6 years of customer service experience (preferably in the travel or airline industry).
- Minimum 1 year of customer support experience (Required).
Skills:
- Communication: Exceptional verbal and written English skills (Required).
- Problem-Solving: Ability to address and resolve complex issues.
- Customer Focus: Passion for delivering exceptional customer service.
- Technology: Proficiency in CRM software, online booking tools, and other airline systems.
- Multitasking: Handle multiple customer interactions simultaneously.
- Adaptability: Work effectively under pressure and in fast-paced environments.
- Flexibility: Willing to work night shifts, including evenings, weekends, and holidays.

Preferred Qualifications

Industry Experience: Airline or travel industry background.
Language Skills: Bilingual abilities are a plus.
System Knowledge: Familiarity with Delta Airlines’ services, products, and systems.