Customer Support Executive

Job Title: Customer Support Executive (Night Shift)
Company: Speed Global Solutions
Location: H169, Sector 63, Noida, Gautam Budh Nagar, Uttar Pradesh (201301)
Job Type: Full-Time
Pay: ₹28,000 – ₹38,000 per month (in-hand salary)
Shift & Schedule:
- Night Shift: 8:00 PM to 5:00 AM
- 5 Working Days: Monday to Friday
- Fixed Off: Saturday & Sunday
- US Shift & Weekend Availability

Customer Assistance:
- Assist passengers with flight bookings, cancellations, modifications, and travel-related inquiries via phone support.
Problem Resolution:
- Address and resolve customer complaints and service disruptions promptly and professionally, ensuring customer satisfaction.
Flight Information:
- Provide accurate and updated information on flight schedules, delays, cancellations, and gate changes.
Travel Policies:
- Clearly explain Delta Airlines' policies regarding baggage, ticketing, refunds, seat reservations, and travel documentation.
Support in Crisis Situations:
- Assist customers during emergencies, weather disruptions, and other operational challenges, offering optimal solutions.
Team Collaboration:
- Coordinate with Reservations, Baggage, and Operations departments to resolve complex issues effectively.
Documentation:
- Maintain accurate records of customer interactions and follow up as necessary to ensure issue resolution.
Customer Feedback:
- Collect and report customer feedback to identify areas for service improvement and inform management of recurring issues.
Continuous Learning:
- Stay updated on Delta Airlines' services, policies, and promotions to provide accurate and timely assistance.

Education: Bachelor’s degree (Mandatory)
Experience:
- 0–2 years of customer service experience (preferably in the travel or airline industry).
Skills:
- Typing Speed: Minimum 35 WPM.
- Communication: Excellent verbal and written English skills with a friendly, professional tone.
- Problem-Solving: Strong analytical skills to handle complex customer issues effectively.
- Customer Focus: Commitment to delivering exceptional customer service and improving passenger experiences.
- Technology: Comfortable using CRM software, online booking tools, and airline systems.
- Multitasking: Ability to manage multiple customer interactions simultaneously under pressure.
- Adaptability: Ability to work in a fast-paced, high-pressure environment and handle changing work conditions.
- Flexibility: Willingness to work night shifts, including evenings, weekends, and holidays.