Engineer - IT Systems (Voice)

Projects Overview

Date Posted: 15-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: gurugram
Education Req: Bachelor's (Preferred)

Job description

Job details

Job type

Full-time

Location

Gurugram, Haryana

Benefits

Pulled from the full job description

Health insurance

Full job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

Responsible for supporting all Voice infrastructure. Individual will handle all incident, tasks, problem and change management of voice related issues. Maintains 24x7 operation and ensures production availability of the Voice infrastructure.

Monitoring network performance, availability, and reliability using tools such as HP NNMi, Thousand
Eyes, Cisco Tetration (Secure Workload) and packet analyzers
Identifying and resolving performance
issues, optimizing network configurations and ensuring quality of service (QOS)
Troubleshooting and Issue Resolution – Identifying and resolving network related issues including connectivity problems, latency issues, and packet loss
This includes analyzing network logs, packet captures and collaborating with other teams to troubleshoot complex issues
Incident & Change Management – Individual must have excellent communication skills to handle incident bridge calls and communicate health of the network infrastructure related to the associated incident
They also must follow the established change management processes around the network infrastructure and enforce them with other teams questioning the process
They must assess the impact of the proposed changes, obtain approvals and ensure change are coordinated and communicated to all concerned parties
Network Implementation and Configuration – Work with technicians in the field to replace failed hardware such as routers, switches, firewalls, and access points
Documentation – Maintain accurate diagrams, procedures and configurations that team has been involved with the implementation
Assure tools have been updated and necessary hardware maintenance contracts have been applied to the new or replaced devices

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required

Bachelor's degree
Telecommunictions Management
Computer Science
Networking
2 years of related experience
Cisco Networking Fundamentals
HP Aruba Networking
Cisco Router & Switch Knowledge
Networking Protocols
Networking Monitoring Tools
Troubleshooting skills
Team player
Good Communication Skills
Detail Oriented
Ability to multitask
Must be legally authorized to work in India for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position