Job Title: Technical IT Operations Leader

???? Location: Bengaluru, Karnataka
???? Job Type: Full-time
???? Company: Airbus India Private Limited

Company Overview

Airbus India is part of the global aerospace leader Airbus, known for its innovative aircraft and cutting-edge technology. We focus on delivering IT solutions that support the digital transformation of our airline customers. Our mission is to enable efficient operations and contribute to the success of our customers through digital solutions.

Job Description

We are seeking a Technical IT Operations Leader to join our Information Management (IM) team within Airbus India, focusing on Airbus Programmes, Customer Engagement & Services. This position will oversee operational activities for the Tech Data Dispatch product, ensuring seamless operations of the applications portfolio that supports airline customers' maintenance documentation.

Key Responsibilities

Leadership and Team Management: Lead and organize the operational team for Tech Data Dispatch. Build a local team of IT architects and specialists to support operational activities.
Collaboration: Work closely with various stakeholders including infrastructure teams, monitoring teams, customer support operations, and tech data production.
Operational Efficiency: Ensure 24/7 operational activities, securing Tech Data production in line with key service-level objectives (SLA: 99.5% availability, Mean Time To Resolve incidents < 4.3 days).
Incident and Crisis Management: Lead crisis meetings in case of outages or service degradation and manage the escalation process effectively.
Project Support: Support project deployments including planning, technical architecture validation, infrastructure setup, acceptance testing, and application deployment.
Operational Improvement: Propose and implement operational improvements (technical or organizational) to enhance efficiency.
Compliance and Security: Ensure all activities are compliant with internal policies and external regulations, fostering a culture of integrity and compliance.
Customer Satisfaction: Achieve high levels of customer satisfaction by proactively proposing solutions, driving innovation, and aligning with customer needs.

Qualifications and Skills

Must-Have Skills

Education: Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or a relevant field.
Experience: 10-12 years of total experience in Information Technology with strong project management and team organization skills.
Technical Expertise: Strong understanding of technical and operational systems including Linux servers, Databases, and monitoring systems.
Communication Skills: Good communication, collaborative skills, and the ability to work effectively within a team environment.
Problem-Solving: Ability to translate complex technical requests into practical solutions, assess potential impacts, and propose corrective actions.
ITIL Knowledge: Strong knowledge of ITIL management processes (incidents, changes, problem-solving, root cause analysis).
Crisis Management: Ability to lead crisis management meetings and resolve application or service-related incidents quickly.
Proactive: Proactive in proposing solutions and making continuous improvements.
Language Skills: Advanced level of English, both written and spoken.
Quick Learner: Ability to learn new technologies, applications, and systems and share knowledge with the team.

Good-to-Have Skills

Experience working remotely with colleagues in the EU.
Knowledge of the following technologies:
- Systems: Linux RedHat, Windows, Storages
- Languages: Java, Batch
- Databases: Neo4J, ElasticSearch, Oracle, PostgreSQL
- Monitoring: Kibana, Logstash, Splunk
- Automation: Jenkins, Artifactory, Ansible, Tower
- Cloud & Containers: AWS, OpenShift
Experience with test automation and test-driven development methods.

Responsibilities and Success Metrics

Operational Leadership: Lead operational activities ensuring application availability at 99.5% and incident resolution within the expected timeframe (<4.3 days).
Project Deployment: Manage and validate technical architecture, infrastructure setup, and application deployment in different environments.
Operational Improvements: Propose and implement cost-effective operational improvements to streamline workflows.
Customer and Stakeholder Engagement: Maintain high levels of customer satisfaction through collaboration and effective management.
Compliance: Ensure compliance with Airbus internal policies, focusing on integrity, security, and business continuity.

Why Join Airbus India?

At Airbus, we offer a dynamic and inclusive work environment where you can grow and contribute to the future of aviation. We support flexible working arrangements to foster innovative thinking and a healthy work-life balance. Join us to work on impactful projects and contribute to the digital transformation of the aviation industry.

Apply today to be a part of an exciting journey with Airbus India!

4o mini