Job Title: IT Operation Specialist

???? Location: Bengaluru, Karnataka
???? Job Type: Full-time
???? Company: Airbus India Private Limited

About Airbus

Airbus is a global leader in aerospace and aviation, driving innovation through cutting-edge digital transformation and operational excellence. Airbus India’s Information Management (IM) division supports Airbus programs, customer engagement, and services, ensuring smooth IT operations and efficient airline maintenance documentation management.

As part of the Technical Data Dispatch Product team, you will play a key role in securing operational support, deployment, and project execution.

✈ Opportunity for travel to Toulouse, France, based on project and operational needs.

Role Overview

The IT Operation Specialist will be responsible for run operations and end-to-end application management. This includes maintaining 24/7 availability of critical applications, incident resolution, system monitoring, and service-level agreements (SLAs) management. The role requires a strong understanding of Airbus’ Technical Data Dispatch Portfolio and operational architecture.

Key Responsibilities

Operational Support & Maintenance

✔ Ensure 24/7 system availability, monitoring, and incident resolution in line with SLAs (99.5% uptime, Mean Time To Resolve incidents < 4.3 days).
✔ Manage system upgrades, obsolescence, and infrastructure readiness (Certificates, Passwords, Licenses).
✔ Perform ITIL-based support (Incident, Change, Problem, Configuration, and Event Management).
✔ Troubleshoot system failures, analyze console messages, and escalate issues when necessary.
✔ Maintain backup processing and disaster recovery protocols.

Incident & Change Management

✔ Manage escalations and root cause analysis of critical incidents.
✔ Report operational issues to IT Product Managers and application owners.
✔ Ensure compliance with Airbus' security, cybersecurity, and export control standards.

Project Deployment & Automation

✔ Support new software packages and infrastructure delivery aligned with project planning.
✔ Perform non-regression testing and validate applications before production deployment.
✔ Develop automated deployment tools using Ansible, Jenkins, and Tower.
✔ Implement test automation and optimize system monitoring.

Reporting & Documentation

✔ Maintain and update operational documentation (Knowledge Management, ORS, MRS).
✔ Provide regular KPI reports on incident resolution and system performance.
✔ Ensure effective communication of ongoing operational issues to key stakeholders.

Required Qualifications & Skills

Educational Background:

???? Bachelor’s/Master’s degree in Computer Science, Information Technology, or related field.

Experience & Core Skills:

✔ 5+ years of IT operations experience in Linux-based environments.
✔ Hands-on expertise in ITIL management (Incident, Change, Problem Solving, Root Cause Analysis).
✔ Strong knowledge of database management (Oracle, ElasticSearch, Neo4J).
✔ Proficiency in automation tools (Jenkins, Ansible, Tower).
✔ Experience in system monitoring (Kibana, Logstash, ElasticSearch).
✔ Exposure to cloud & container technologies (AWS, OpenShift).
✔ Strong problem-solving skills and ability to translate complex technical issues into solutions.
✔ Fluent in English with excellent communication & collaboration skills.

Good-to-Have Skills:

✅ Prior experience working with remote teams in Europe.
✅ Exposure to test automation & project management.
✅ Strong understanding of security & compliance protocols.

Success Metrics

???? Maintain 99.5% SLA uptime and < 4.3 days Mean Time to Resolve (MTTR) incidents.
???? Ensure on-time and high-quality project delivery.
???? Drive continuous improvement and proactively propose innovative solutions.
???? Build strong collaboration with Airbus teams in India & Toulouse.
???? Ensure documentation, knowledge management, and reporting are up to date.

Why Join Airbus?

???? Work with a globally renowned aerospace leader.
???? Collaborate with international teams in a high-tech environment.
???? Opportunities for professional growth & innovation.
???? Be at the forefront of aviation digital transformation.

Application Process

???? Confidentiality Notice: Your application details will be used solely for recruitment purposes. Airbus promotes equal opportunity employment and does not request any monetary exchange for hiring.

Ready to elevate your IT career with Airbus? Apply now and be part of a team that’s shaping the future of aviation technology! ✈