???? Hiring: Sr. IT Operations Analyst (Remote)

???? Job Details

???? Job Type: Full-Time
⏰ Schedule: Monday to Friday
???? Location: India (Remote)
???? Work From Home: Yes

???? About the Role

ARDEM Data Services is seeking an experienced Sr. IT Operations Analyst to manage server infrastructure, backup solutions, storage systems, AWS cloud environments, and IT support teams. This role requires strong technical expertise, leadership skills, and a minimum of 7 years of experience in IT operations.

???? Key Responsibilities

????️ Network & Server Management

✔ Oversee the design, implementation, and maintenance of server & network infrastructure.
✔ Ensure optimal performance, security, and reliability of servers & networks.
✔ Manage configurations, updates, and troubleshooting.

???? Backup & Storage Infrastructure

✔ Implement and manage backup & recovery solutions.
✔ Develop data protection strategies to ensure data availability.
✔ Evaluate and optimize storage solutions for scalability and efficiency.

☁ Cloud Platform Expertise (AWS)

✔ Manage and optimize AWS cloud environments.
✔ Implement cost management, security, and scalability best practices.

???? Office 365 & Google Workspace Administration

✔ Administer Office 365 & Google Workspace.
✔ Ensure seamless integration and user support.

????‍???? Technical Support Management

✔ Lead and mentor technical support teams.
✔ Implement support processes, ticketing systems, and knowledge base management.

???? Security & Compliance

✔ Work with the security team to maintain best practices.
✔ Ensure compliance with industry standards.

???? Qualifications & Requirements

✅ Education: Bachelor’s degree in Computer Science, IT, or related field.
✅ Experience: Minimum 7 years in IT operations (server, network, backup, storage, AWS, tech support).
✅ Technical Expertise:

Server, network, and storage infrastructure management.
Backup & recovery solutions implementation.
AWS cloud services & best practices.
Office 365 administration (Exchange Online, SharePoint, Teams).
✅ Leadership: Proven experience managing technical support teams.
✅ Certifications (Preferred): AWS Certified Solutions Architect, Microsoft Certified Modern Desktop Administrator, or similar.

???? System Requirements (For Remote Work)

???? Laptop/Desktop: Windows OS (14” FHD screen, i5 processor, 8GB RAM).
???? Software: AnyDesk.
???? Internet Speed: Minimum 100 Mbps.

???? Why Join ARDEM?

???? Remote Work Flexibility – Work from home!
???? Career Growth – Work with a leading BPO & automation company.
???? Innovative Culture – We continuously strive for excellence in automation & outsourcing.

⚠ Important Notice

???? Beware of Recruitment Scams!
ARDEM will never ask for personal or banking details during the hiring process. Always check ARDEM’s official Careers page for open job positions.

???? How to Apply?
Send your resume to Recruitment_ARDEMDataServices@ardem.com

???? Join ARDEM and be part of a growing global team! ????