Job Title: Executive - Branch Support

???? Job Type: Full-time
???? Location: India

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a brand of Rentokil Initial. Established in 2017 through a joint venture between Pest Control India (India's No.1 pest control company) and Rentokil (the world’s top pest control brand), Rentokil PCI operates in 300 locations across India, setting new standards for customer service excellence.

For more details, visit: Rentokil PCI

About the Position

The Executive - Branch Support is responsible for managing back-office administration, including ICabs coordination, documentation, and accounts-related tasks. The role requires collaboration with internal and external stakeholders as part of a multi-functional team.

???? Reporting to: Branch/Base Head

Key Responsibilities

???? Call & Email Handling

Answer and transfer incoming calls at the branch.
Take down messages and provide details to prospects/customers.
Manage emails from a single address, directing and responding accordingly.

???? ICabs & Documentation Management

Assign tickets in ICabs and coordinate with employees for status updates.
Handle invoice forecasting, suspensions, printing, and distribution.
Generate renewal reports and CSE renewal letters.
Submit contract renewals at the same or revised prices.
Process termination requests in the portal and increase CR tickets for cost reduction.

???? Compliance & Audit Preparation

Manage SHE documentation and fumigation certifications.
Maintain compliance and prepare for audits by inspectors.
Renew licenses and ensure regulatory compliance.

???? Financial & Administrative Support

Calculate incentives for submission.
Manage attendance records and inputs (e.g., Mediclaim, Contract Labour, Indents).
Maintain customer documentation (quotations, compliance, PO filing, warranty, etc.).
Enter receipt and deposit slips into the system for collections.
Process adjustments for collections on behalf of other branches.
Request credit notes through the portal.
Handle petty cash management and local bank activities.

???? Operational & Service Support

Maintain conveyance records for technicians.
Upload service dockets for KA customers.
Perform additional tasks assigned by the Branch Manager based on branch requirements.

Key Performance Indicators (KPIs)

✔ Efficient ICabs Ticket Management
✔ Timely submission of reports
✔ Accurate branch documentation
✔ Support for accounts-related activities

Required Skills & Qualifications

???? Educational Qualification:

Any Graduation degree

???? Experience:

1 – 3 years of experience in back-office administration

???? Technical Skills:

Typing skills
Proficiency in Word & Excel

???? Language Requirements:

Local language & English

???? Key Working Relationships:

External: Customers & customer representatives
Internal: Sales, Operations, Business Support Functions

✅ Soft Skills:

Strong written & verbal communication skills
Attention to detail and ability to prioritize tasks under pressure
Positive attitude, assertiveness, and self-confidence

Benefits of Working with Rentokil PCI

???? Our mission and vision are built on our core values:

Safety
Integrity
Innovation
Learning & Development
Open & Transparent Culture
Performance-Driven Environment

Diversity, Equity, and Inclusion (DEI) Statement

At Rentokil PCI, we are committed to creating an inclusive and diverse workplace that welcomes employees from all backgrounds.

???? We ensure equal opportunities for all and prohibit discrimination in any form.
???? We believe in supporting employees and fostering an environment where everyone can reach their full potential.

???? Join us and be part of a dynamic team dedicated to excellence!