Job Title: Associate Level 1 – Client Onboarding

???? Job Type: Permanent, Full-time
???? Location: Mumbai, India

About BNP Paribas India Solutions

BNP Paribas India Solutions, established in 2005, is a wholly owned subsidiary of BNP Paribas SA, the European Union’s leading international bank. Operating as a 24-hour global delivery center with locations in Bengaluru, Chennai, and Mumbai, the company provides services across three business lines:

Corporate & Institutional Banking
Investment Solutions
Retail Banking

With a workforce of over 10,000 employees, BNP Paribas India Solutions drives growth, innovation, and world-class solutions to support its global operations.

About BNP Paribas Group

BNP Paribas operates in 65 countries, employing nearly 185,000 people worldwide, including 145,000+ in Europe. The Group holds key positions in:

Commercial, Personal Banking & Services (Retail Banking, Personal Finance, Arval)
Investment & Protection Services (Savings, Investments, Protection Solutions)
Corporate & Institutional Banking (Focused on corporate and institutional clients)

As a key player in international banking, BNP Paribas has a strong presence in Europe, the Americas, and Asia-Pacific, with a commitment to Corporate Social Responsibility (CSR) for a sustainable and stable future.

Commitment to Diversity & Inclusion

At BNP Paribas, we are dedicated to fostering an inclusive and diverse workplace. Our policies promote equal employment opportunities and prohibit discrimination or harassment of any kind based on:
✔ Gender & Gender Identity
✔ Sexual Orientation
✔ Ethnicity & Race
✔ National Origin
✔ Age, Religion & Social Status
✔ Mental or Physical Disabilities
✔ Veteran Status

As a global organization, we strongly believe that diversity and inclusion are the keys to success in serving our clients and communities.

About the Business Line/Function

The Wealth Management - Client Management Operations team at BNP Paribas India Solutions (ISPL) was established in 2019 to provide back-office services for BNP Paribas Wealth Management in Singapore and Hong Kong. The services include:
✔ Client Reference Data & Reporting (Since September 2019)

???? Position Name: Associate Level 1
???? Department: Operations – Management of Clients
???? Business Line: Wealth Management
???? Reports To: Head – Client Onboarding Data Maintenance/Support Team
???? Location: Mumbai

Position Objective

The Client Onboarding Team ensures a smooth and global client onboarding experience while adhering to BNP Paribas’ compliance and operational procedures. The role requires staying updated on regulatory changes and ensuring their proper implementation.

Key Responsibilities

???? Direct Responsibilities

Support the bank’s client onboarding process and ensure accuracy of client data.
Maintain workflow processes specific to Singapore & Hong Kong (SG/HK) requirements.
Ensure proper custody of account documentation and secure handling of client data.
Handle audit reviews and respond to regulatory and internal stakeholder requests.
Identify issues and escalate them to the right functions/management.

???? Contributing Responsibilities

Understand client database management for individuals, corporations, holding companies, and trusts.
Ensure timely processing of client data and closure of accounts as required.
Link clients to banking service tools (e.g., direct access to advisory desks, dormant/deceased accounts, blocking/unblocking of accounts).
Maintain secure storage of client documents (electronic and paper).
Assist in responding to internal customer queries regarding client profiles.
Prepare management reports (daily/weekly/monthly/quarterly statistics).
Ensure prompt static data inputs for client records.
Handle client data with confidentiality and in accordance with privacy policies.
Provide regional support for Singapore & Hong Kong, including adapting to their time zones and public holidays.
Work in a team-oriented environment, resolving complex cases efficiently.
Support cross-functional operations and be adaptable to organizational changes.
Train and onboard new team members as needed.
Follow operational risk procedures and escalate incidents to management.
Implement and update process controls and procedures.
Communicate regularly with internal teams including Compliance, Legal, Front Office, Client Onboarding & Due Diligence Teams in Singapore/Hong Kong.

Required Skills & Competencies

✔ Behavioral Skills

Teamwork & Collaboration
Attention to Detail
Client-Focused Approach
Adaptability

✔ Technical Skills

Basic PC skills & proficiency in MS Office (Excel, Word)
Analytical and problem-solving skills
Ability to work under pressure
Good communication & interpersonal skills (Fluent in spoken and written English)

✔ Education & Experience
???? Bachelor’s Degree or Equivalent
????‍???? Fresher or 1 – 1.5 years of relevant experience

Why Join BNP Paribas?

???? Work with a globally recognized European banking leader
???? Be part of a dynamic and diverse team
???? Gain valuable experience in wealth management operations
???? Enjoy career growth opportunities in a world-class banking environment
???? Work in an inclusive, ethical, and socially responsible organization

???? Ready to take the next step in your career? Join us at BNP Paribas India Solutions!