Company: Upwork (on behalf of a Fortune 500 Client)
Job Type: Contractual / Temporary
Work Location: Remote
Industry: Technology / Cloud Services
Upwork is the world’s largest marketplace connecting businesses with independent professionals globally. One of our esteemed clients—an American multinational technology company—is seeking a skilled M365 Technical Advisor with deep expertise in Microsoft 365 migrations.
As an M365 Technical Advisor, you will offer technical support, migration consulting, and advisory services to small business customers trialing Microsoft 365. The primary goal is to help customers maximize their M365 experience, transition to a perpetual subscription, and boost workload usage and license consumption.
You will manage customer interactions through support tickets, chat, and phone calls, covering M365 issues from domain registration to Office installation and setup.
Respond to technical queries regarding Microsoft 365 via chat and phone support
Support trial-phase users in navigating M365 features and tools
Provide technical advisory and migration consultation to small businesses
Troubleshoot and resolve issues involving:
Domain registration and purchase
Office suite installation and activation
Admin setup, user management, and subscription optimization
Encourage customers to transition to full subscriptions and increase M365 workload usage
Maintain a high level of customer satisfaction and adoption
Technical Skills:
Proven experience in M365 advisory or implementation
Strong knowledge of Microsoft 365 tools and migrations
Familiarity with:
Admin Center
Teams, Outlook, OneDrive, SharePoint, etc.
Domain setup, licensing, and email configuration
Certifications preferred: MVP, MCT, MCSA, MCSE
RAVE experience is a plus
⚠️ A live verification will be conducted prior to onboarding to ensure compliance.
Operating System: Windows 10 Pro (with latest updates)
Hardware:
Minimum: Core i3 processor, 8GB RAM, 256GB HDD
Recommended: Core i5, 16GB RAM, 256GB SSD
Network:
LAN connection required (WiFi not permitted)
Minimum 25 Mbps download / 10 Mbps upload speed
Other:
No 3rd-party antivirus software
Teams-compliant microphone/headset with noise cancellation
Functional webcam (Windows Hello compatible preferred)
Device must not be joined to a company domain or managed by any remote inventory tool
???? Work with a Fortune 500 client
???? Fully remote, global opportunity
???? Competitive pay
???? Exposure to high-impact technical consulting in the Microsoft 365 space
If you’re passionate about helping small businesses harness the full power of Microsoft 365 and have a knack for migration and advisory support, apply now to become part of a dynamic, remote-first team.
Let me know if you’d like a custom resume, cover letter, or email draft for this job application!
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