Job Title: M365 Technical Advisor

Job Type: Contractual / Temporary
Schedule: 9:00 AM – 5:00 PM UTC
Location: Remote
Company: Upwork (on behalf of a Fortune 500 Client)

Company Overview

Upwork is the world's largest talent marketplace, helping businesses connect with independent professionals across the globe.

One of our clients, a leading American multinational technology company, is seeking a Microsoft 365 Technical Advisor with migration expertise to support customers during their Microsoft 365 trial periods.

Job Summary

In this role, you will:

Deliver technical support and advisory services to Microsoft 365 trial customers
Help customers maximize value from their M365 subscriptions
Convert trial users into long-term paid subscribers
Increase workload usage and license adoption in small businesses

You will respond to customer technical inquiries via chat and phone, assist with troubleshooting, and provide migration support where required.

Key Responsibilities

Handle technical support tickets from Microsoft 365 trial customers
Troubleshoot and resolve issues related to:
- Domain registration
- Office installation
- Microsoft 365 features and administration
Understand customers' business or personal goals to tailor support
Provide implementation guidance to drive adoption and engagement
Promote full use of all Microsoft 365 workloads to boost customer satisfaction and conversion

Candidate Profile

We are looking for someone who:

Has strong consultative skills in Microsoft 365 environments
Possesses experience with Microsoft 365 technical support and migrations
Demonstrates relationship-building and customer motivation skills
Can effectively support clients through chat and phone communication
Is proactive, technically driven, and comfortable working independently

Required Qualifications

Proven experience in technical advisory or implementation roles
Expertise in Microsoft 365 migrations
Familiarity with Microsoft 365 tools and architecture
Certifications preferred but not mandatory:
- MVP, MCT, MCSA, MCSE
RAVE experience (a plus)

Technical & Device Requirements

(Verification will be conducted before engagement begins.)

OS: Windows 10 Pro (latest updates installed)
RAM: Minimum 8 GB (16 GB recommended)
Processor: Intel Core i3 (i5 recommended)
Storage: Minimum 256GB (SSD recommended)
Internet: LAN connection only – no WiFi
- Minimum 25 Mbps download / 10 Mbps upload
Antivirus: No third-party antivirus installed
Audio/Video:
- Noise-canceling microphone/headset (not a phone headset)
- Webcam (preferably Windows Hello-compatible)
- Teams-compliant media devices
Environment: Private workspace, not a shared location