Atlassian Administrator III

Projects Overview

Date Posted: 12-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Job Title: Technical Support Engineer III – Atlassian Administrator

Job Type: Full-time
Shift & Schedule: US Shift (6/7 PM IST onwards)
Location: Remote (Based in India) | Office: Delhi, India

Company Overview:

ShipBob is a leading global supply chain and fulfillment technology platform that empowers SMB and mid-market ecommerce merchants. Our solutions provide merchants with best-in-class fulfillment capabilities through our proprietary warehouse management system and extensive fulfillment network spanning the US, Canada, Mexico, UK, EU, and Australia.

Backed by top-tier investors such as Menlo Ventures, Bain Capital Ventures, and SoftBank Vision Fund 2, ShipBob is among the fastest-growing tech companies headquartered in Chicago.

Who We Are:

At ShipBob, we:

Grow with an Ownership Mindset by embracing innovation and proactive problem-solving.
Collaborate across all levels in an environment built on trust, transparency, and mutual respect.
Strive in a High-Performance Culture, driven by clear purpose and measurable outcomes.

Role Overview:

As a Technical Support Engineer III, you will serve as a senior-level Atlassian Administrator supporting and optimizing our Atlassian Cloud suite, with a focus on Jira Service Management (JSM). You will implement solutions, manage tool integrations, and support internal users across various teams.

This position reports directly to the Manager, Atlassian Systems.

Key Responsibilities:

Translate business requirements into scalable JSM solutions, and oversee their implementation and testing.
Provide expert end-user support for all Atlassian tools.
Develop JSM workflows, screen schemes, permission schemes, and notification schemes.
Create and maintain automations within Atlassian JSM, Jira Software, Confluence, etc.
Configure JSM projects, queries, reports, dashboards, and customer portal forms.
Manage plugin installation, configuration, and extensions.
Build dashboards with add-ons, configure custom fields, and support advanced configurations.
Maintain and test configurations in sandboxes.
Perform additional responsibilities as required.

What You Bring:

Bachelor’s degree in Computer Science or a related field.
Minimum 10 years of total experience, including significant client interaction and communication responsibilities.
Minimum 5 years of hands-on Jira administration experience.
Excellent troubleshooting and diagnostic skills.
Deep knowledge of Atlassian Cloud products with a passion for outstanding customer service.
Self-motivated, adaptive, curious, and resilient with a growth mindset.
Basic understanding of Java, database structures, and proficiency in SQL.
Preferred experience with Scriptrunner.

Perks & Benefits:

Health, Term & Accidental Insurance
Paid Sick Time: 12 days
Earned Leave: 15 days
Public Holidays: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance

???? Follow us on Instagram to see our team in action: @lifeatshipbob

Culture Fit:

We're seeking high performers who thrive in fast-paced, collaborative, and transparent environments. You’ll need a strong sense of accountability, humility, and the ability to embrace complex challenges within the global supply chain ecosystem.

Learn more about our values and performance culture here: ShipBob Culture

Diversity & Inclusion:

ShipBob is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees—regardless of race, religion, gender identity, sexual orientation, veteran status, or disability.

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