Call Center Representative - Bangalore (Work from Office) Start Date 3/10/25

Projects Overview

Date Posted: 03-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹18500 / MONTH
Location: bengaluru
Education Req: Bachelor's degree

Job description

Job Title: Semi-Voice Customer Service Representative

Location: Bengaluru, Karnataka
Work Type: Full-time (Work from Office)
Shift & Schedule: Night Shift (Monday to Friday)
Salary: ₹18,500 per month

Benefits:

Commuter Assistance
Medical Insurance
Paid Holidays
Paid Time Off

Job Overview:

We are looking for ambitious, self-motivated individuals to join our growing team as Semi-Voice Customer Service Representatives. This role involves handling client interactions, processing mortgage-related information, and ensuring compliance with company and regulatory standards.

This is a work-from-office position based in Bangalore. English language proficiency is required.

Walk-in Interview Details:

???? Schedule: Monday to Friday, 4:00 PM - 8:00 PM IST
???? Location:
Transworld Systems Inc.
Block 12B, Pritech Park, 3rd Floor,
SEZ Survey No. 51-64/4, Bellandur, Town,
Building 9A Rd, Bengaluru, Karnataka 560103

???? What to Bring?

Updated Resume
Valid Photo ID Proof

After applying, you will receive an email to complete a virtual interview via "Verint", which replaces traditional in-person or phone interviews.

Why Join TSI?

✔ Paid Training – Gain essential skills for career growth.
✔ Team-Oriented Work Environment – Supportive and collaborative culture.
✔ Career Development – Hands-on learning experience.
✔ Incentives & Benefits – Medical insurance (ESIC), paid time off, and holidays.
✔ Transport Facility – Provided based on company policy and shift requirements.
✔ Five-Day Work Week – Work-life balance with weekends off.

Key Responsibilities:

✔ Customer Interaction: Handle semi-voice communication with clients, including answering inquiries, providing information, and assisting with the mortgage application process.
✔ Data Management: Process and update mortgage-related data accurately in company systems.
✔ Documentation Review: Verify mortgage documents for compliance with company policies and regulatory requirements.
✔ Issue Resolution: Identify and resolve application discrepancies, escalating complex cases when necessary.
✔ Compliance: Ensure all interactions and documentation meet regulatory and company standards.
✔ Communication: Maintain clear and professional communication with clients and colleagues, providing updates and follow-ups as needed.
✔ Reporting: Prepare and submit reports on processing metrics, customer feedback, and any encountered issues.

Qualifications & Requirements:

✅ Education: Graduate freshers OR HSC with at least 6 months of experience.
✅ Soft Skills:

Strong verbal and written communication skills.
Excellent organizational and time management abilities.
Ability to work independently and as part of a team.
✅ Technical Skills:
High attention to detail and accuracy.
Ability to handle multiple tasks and prioritize effectively.
✅ Customer-Oriented Approach: Strong problem-solving skills and adaptability to changing processes.

This job description may be updated based on business needs.