Technical Account Manager

Projects Overview

Date Posted: 12-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Job Title: Technical Account Manager – Telco (Red Hat OpenStack & OpenShift)

Job Type: Full-Time
Location: Delhi, India

About the Role:

Red Hat’s Services team is looking for an experienced Support Engineer or Systems Administrator with 6–10 years of experience to join as a Technical Account Manager (TAM). This role will support Telco customers, providing proactive, personalized engagement across Red Hat OpenStack Platform (RHOSP) and Red Hat OpenShift Container Platform (RHOCP).

As a TAM, you will cultivate strong customer relationships, provide strategic technical guidance, and serve as a trusted advisor throughout the customer lifecycle. You’ll collaborate with Engineering, Product Management, Support, and Sales teams to solve complex technical issues and help customers succeed.

Key Responsibilities:

Perform technical reviews and share knowledge to proactively prevent issues.
Understand customer infrastructures, hardware setups, and business processes.
Respond to technical queries via phone or online, and assist with debugging issues.
Deliver Red Hat product updates and guide customers through upgrades.
Maintain detailed case documentation and manage customer issues.
Create and maintain customer engagement plans and environment documentation.
Ensure high customer satisfaction and successful adoption of Red Hat solutions.
Collaborate with field teams and customers to ensure a positive experience with Red Hat platforms.
Communicate product capabilities and roadmap alignment with customer use cases.
Work with Red Hat Engineering to provide feedback from field engagements and influence future product improvements.
Contribute to internal initiatives, mentor team members, and serve as a subject matter expert (SME).
Travel to customer sites, conferences, or partner events as needed.

Qualifications & Skills:

Required:

Bachelor’s degree in Computer Science, Engineering, or a related technical field.
6–10 years of experience in support, systems administration, or engineering.
Strong experience with Red Hat OpenStack Platform (RHOSP):
- Proven system administration and troubleshooting expertise.
Strong experience with Red Hat OpenShift (RHOCP) or Kubernetes:
- Understanding of RHOCP architecture and installation types.
- Experience with troubleshooting, log analysis, and data collection.
Familiarity with Prometheus and Grafana (monitoring tools).
Excellent communication and relationship management skills.
Strong English reading and writing skills.

Preferred:

Experience administering OpenShift v4.x.
Hands-on with upstream open-source projects.
Experience in quality assurance or customer-facing engineering roles.

Why Red Hat?

About Red Hat:

Red Hat is the world’s leading provider of enterprise open-source software solutions, known for high-performance Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, we encourage flexible work styles—remote, hybrid, or in-office—based on your role’s requirements.

Our open-source culture values transparency, collaboration, inclusion, and the belief that the best ideas can come from anyone, anywhere.

Diversity & Inclusion:

Red Hat is committed to creating an environment where all voices are heard and celebrated. We welcome applicants from all backgrounds, identities, and experiences.

Equal Opportunity Employer:

We evaluate all applicants without regard to race, religion, gender identity, sexual orientation, disability, veteran status, or any other legally protected status.

Red Hat supports individuals with disabilities and offers reasonable accommodations during the recruitment process. For assistance, email:
???? application-assistance@redhat.com (Note: This is not for status inquiries.)

Let me know if you'd like this version exported to a document, PDF, or tailored for a cover letter, application summary, or LinkedIn post!