FinCrime Analyst (Account Protection Support)

Projects Overview

Date Posted: 15-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Job details

Shift and schedule

Weekend availability
Night shift

Location

India

Benefits

Pulled from the full job description

Work from home

Full job description

Remote: India

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our FinCrime Support Team provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure users stay at the forefront of everything Revolut does.

We're looking for customer support superstars to join our team as an Account Protection Support Specialist. This role isn't just about ticking off tickets and answering chats quickly, this is about truly delivering "WOW" levels of service to our global customer base. We want fast acting problem solvers, not script readers.

We're a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying.

What you'll be doing

Analysing APP (Authorised Push Payment) and ATO (Account takeover) reports submitted by our customers over the app.
Securing customer accounts from fraud and unauthorised access
Communicating ATO and app claim status to customers via in-app chat
Collaborating with team members across London, Krakow, Porto, and Lviv to resolve customer issues
Taking end-to-end ownership of issues and internal procedures
Contributing to a culture where fair treatment of customers is a top priority.
Supporting other Fraud teams to expand your knowledge in FinCrime

What you'll need

Fluency in English
Clear and effective verbal and written communication skills
Experience in financial crime
The ability to multitask and perform well under pressure and tight deadlines
A willingness to work different shifts
The ability to collaborate with compliance teams in a fast-paced international environment

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.