Job Title: Travel Consultant

???? Location: Bengaluru, Karnataka
???? Job Type: Full-time
???? Company: Amex GBT

About Amex GBT

Amex GBT is a leading provider of global business travel management solutions, focused on making travel a force for good. With a culture of inclusivity, innovation, and professional growth, Amex GBT is dedicated to helping colleagues succeed. Many leaders within the Traveler Care division started in the role of Travel Consultant, offering internal growth and career advancement opportunities.

Job Description

As a Travel Consultant, you'll provide outstanding service to corporate business clients by acting as a visa officer. You will be responsible for processing visa applications, handling client inquiries, and ensuring compliance with visa regulations. This is a client-focused role with flexibility in shifts to meet the needs of our clients.

Responsibilities

Visa Processing: Accept, inspect, and process passport/visa applications and supporting documents, ensuring completeness, accuracy, and compliance with visa guidelines.
Customer Service: Handle inquiries and concerns related to the visa application process through telephone, email, and in-person communication.
Document Preparation: Prepare visa applications for transmittal, including completing forms and mailing documents.
Payment Collection: Collect payments, issue receipts, and reconcile financial reports.
Follow-up: Ensure undelivered mailings are tracked and followed up on.
Advisory Role: Advise staff on new laws and policy changes related to visa regulations to ensure compliance.

What We’re Looking For

Visa Knowledge: A detailed understanding of the visa process for various countries, including Work Visa, Business Visa, and Tourist Visa.
Experience:
- Background in handling business or leisure travel visas, or airline reservations.
- Experience in the Marine Industry is a plus.
Skills:
- Excellent professional communication skills (both written and verbal).
- Ability to handle confidential traveler information with sensitivity and integrity.
- Strong problem-solving abilities, with a focus on process improvement.
- Ability to work with a sense of urgency while maintaining professionalism.
- Adaptability to change and a willingness to multi-task.

Qualifications

Experience in high-touch service environments where performance is measured.
Understanding of travel trends and industry best practices.

What We Offer

The #TeamGBT Experience

Work-life Balance: Flexible benefits tailored to each country, including health insurance, retirement programs, parental leave, and adoption assistance.
Travel Perks: Access to weekly deals on flights, hotels, cruises, and car rentals from major travel providers.
Career Development: Global tuition assistance, over 20,000 courses on the learning platform, leadership courses, and internal job openings available first to current employees.
Diversity & Inclusion: Amex GBT is committed to promoting diversity, equity, and inclusion within the company.
Wellbeing Resources: Support for mental and emotional health for you and your immediate family.

Equal Opportunity Employer

Amex GBT ensures that all applicants are considered for employment regardless of age, sex, gender identity, race, religion, disability, or any other characteristic protected by law. We also provide reasonable accommodation to qualified individuals with disabilities during the hiring process.

How to Apply

If you’re passionate about our mission and believe you would be a great fit for the role, apply today! You don’t need to meet every single requirement to apply—if you’re excited about the position and want to make an impact, we’d love to hear from you.

For more details on the recruitment process or to request accommodation, feel free to reach out to the recruiter.

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