Senior Travel Consultant

Projects Overview

Date Posted: 06-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹20000 / MONTH
Location: MUMBAI
Education Req: Bachelor's degree

Job description

Job Details

Job Type: Full-time

Location

Mumbai, Maharashtra

Full Job Description

At Amex GBT, we believe in the power of travel as a force for good. Our colleagues find inspiration in their work and make a real impact on the industry. We foster an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey with us.

About the Role

The Traveler Counsellor role at Amex GBT focuses on delivering an outstanding travel service experience for our Corporate Business Customers. Our high-performing Travel Counsellors ensure first-call/email resolution and the highest quality of customer service while providing timely travel solutions. This role requires working closely with clients to manage end-to-end travel requirements efficiently.

Reporting To: Team Coach

Key Responsibilities

Accurately handle international and domestic travel arrangements, including air, hotel, rail, ticketing, fares, routing, and visa requests for business travel clients.
Strong geographical knowledge for handling complex itineraries.
Coordinate with multiple departments to ensure quick resolution while adhering to SLAs.
Work on financials (card reconciliation is an advantage). Ensure compliance with the latest policies, procedures, and desk instructions.
Deliver excellent customer service and communication (both written and verbal).
Service online requests where offline servicing is required.
Provide consultative, multi-country routings and counsel clients on efficient, cost-effective travel solutions in alignment with corporate travel policies.
Optimize the benefits of Amex GBT’s desktop applications and telephony to enhance the business travel experience.
Meet individual and team performance indicators (KPIs).
Ensure all travel reservations and exceptions are documented properly in the system.
Comply with legal and industry standards, offering value-driven consultative services rather than just taking orders.

Qualifications & Skills Required

Education: Graduate (Diploma/Degree in Travel & Tourism preferred).
Experience: 1-3 years in the travel domain.
Strong relationship-building skills with customers, peers, and senior leaders.
Ability to work independently as well as part of a team.
Corporate travel experience is a must, including knowledge of travel economics and travel technology/tools.
GDS experience required (Galileo preferred).
Experience in Corporate Implant roles and handling face-to-face client interactions is a must.
High attention to detail to ensure accurate recording of customer and financial transactions.
Excellent communication and presentation skills.
Willingness to travel within Mumbai as required.

Work Location: Based at our client office in Powai, Mumbai (subject to change as per business requirements).

Benefits & Perks

Flexible benefits tailored to your country, including health and welfare insurance, retirement programs, and parental leave.
Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
Professional development with global tuition assistance, leadership courses, and internal career growth opportunities.
Diversity, Equity, and Inclusion (DE&I) initiatives, including global Inclusion Groups for support and awareness.
Well-being resources to support mental and emotional health for you and your family.

Equal Opportunity Employer

At Amex GBT, we provide equal employment opportunities without discrimination based on age, sex, gender, race, color, citizenship, religion, disability, or any legally protected characteristic. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

What if I don’t meet every requirement?

If you are passionate about our mission and believe you would be a great addition to our team, we encourage you to apply anyway! You may be exactly the person we are looking for.