Enterprise Account Manager

Location: Mumbai, Maharashtra
Job Type: Full-time

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees by offering affordable, quick-to-implement, and user-friendly software solutions.

Headquartered in San Mateo, California, Freshworks serves 65,000+ companies worldwide—ranging from startups to public enterprises—through a global team across 13 locations. Our cloud-based software suite includes:

Freshdesk (omnichannel customer support)
Freshsales (sales automation)
Freshmarketer (marketing automation)
Freshservice (IT service desk)
Freshchat (AI-powered chatbots)
Supported by Neo, our platform of shared services

Freshworks has been featured in CNBC, Forbes, Fortune, Bloomberg and has earned TrustRadius Top Rated Software and G2 Best of Awards for Best Feature Set, Best Value for Price, and Best Relationship.

About the Role: Enterprise Account Manager

We are looking for an experienced and strategic Enterprise Account Manager with expertise in building deep customer relationships and driving incremental business growth within existing Freshworks accounts. This role requires a consultative sales approach, polished presentation skills, and a proven track record in field sales and client onboarding.

You will be responsible for managing a pipeline of business opportunities and delivering quota-driven results, while ensuring the best sales experience for our customers.

Key Responsibilities

Become a resident expert on the Freshworks platform and drive expansion within existing customers.
Execute upselling and cross-selling strategies to exceed revenue targets.
Demonstrate and sell value to key stakeholders within accounts.
Build strategic plans to maximize revenue and customer satisfaction.
Engage C-Level stakeholders and collaborate with internal teams (Account Managers, Customer Success, Implementations, Billing, Support, and Deal Teams).
Close large, complex deals involving multiple executive-level stakeholders.
Lead cross-functional teams to drive successful deal closures.
Manage complex sales cycles and negotiate value-based selling agreements.
Consistently exceed activity, pipeline, and revenue goals on a quarterly basis.
Develop territory strategies to generate and maintain a 4x pipeline.
Analyze sales metrics to refine and optimize sales strategies.
Assist customers in identifying industry-relevant use cases and educate them on maximizing business impact.
Build long-term strategic relationships with key accounts to ensure high customer satisfaction.

Required Qualifications

10+ years of overall experience in field sales, with at least 6+ years in SaaS/solution-based selling.
Proven success in selling to C-Level executives in West India or South India.
Experience in expanding usage within existing customers and driving revenue growth.
Strong track record of selling into large enterprise firms.
Expertise in managing and closing complex sales cycles using solution-based sales techniques.
Ability to articulate compelling business cases and ROI.
Proficiency in strategic account planning and execution.
Demonstrated success in consistent account growth and quota achievement.
Thorough understanding of CRM, EX, and CX technologies.
Willingness to travel up to 70% to meet customers in person.
Excellent interpersonal and communication skills with the ability to engage stakeholders effectively.
Energetic, self-motivated, and results-driven attitude.
Bachelor’s or Master’s degree preferred.

About Freshworks Inc.

Freshworks Inc. (NASDAQ: FRSH) builds AI-driven business software designed for IT, customer support, and sales and marketing teams. Our AI-powered products help organizations work more efficiently and deliver immediate business impact.

We serve a global customer base, including brands like American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the latest updates, visit www.freshworks.com and follow us on Facebook, LinkedIn, and Twitter.

Diversity & Inclusion at Freshworks

At Freshworks, we believe that diversity drives innovation. We are committed to building a workplace where individuals of all backgrounds, genders, races, sexual orientations, religions, and ethnicities can thrive and reach their full potential.

Freshworks is an equal opportunity employer, and employment decisions are made without discrimination based on race, color, religion, national origin, age, sex, marital status, disability, veteran status, or sexual orientation.

This version is well-structured, professional, and easy to read. Let me know if you’d like any modifications! ????