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Customer Service Consultant - Non voice/Chat

  • 06-Jul-2026
  • Karnataka (KA)
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Salary ₹15000/MONTH
Projects Overview
  • Date Posted: 06-Jul-2026
  • Job Type: Full Time
  • Job Exp: 1 Year
  • Salary: ₹15000 / MONTH
  • Location: bengaluru
  • Education Req: Bachelor's degree
Job description

Job Details

✅ Position: Customer Service Consultant – Non-Voice/Chat
✅ Job Type: Full-time | Permanent
✅ Location: Bengaluru, Karnataka
✅ Benefits: Work from home (Future Consideration)
✅ Closing Date: 14th March 2025, 11:59 PM

About Telstra

At Telstra, our mission is to create a connected future where everyone can thrive. As Australia’s leading telecommunications and technology company with a global presence in over 20 countries, we leverage IoT, 5G, AI, and machine learning to solve major tech challenges.

Our Innovation and Capability Centre in Bangalore is home to a diverse team where differences are celebrated—we don’t just want you to fit in; we want you to stand out and thrive!

About the Role

As a Customer Service Consultant, you will be a crucial part of the Telstra contact center team, offering real-time chat, asynchronous messaging, and phone call support. Your role involves assisting customers with:

✔️ Non-technical product and billing inquiries
✔️ Order recording and processing
✔️ Sales, complaints, and fault resolution

Your strong knowledge of Telstra's products and services will ensure a high-quality and cost-effective customer experience.

Key Responsibilities

???? Customer Support & Issue Resolution

  • Assist customers via real-time chat, SMS, email, and phone calls.
  • Resolve billing, account management, sales/modifications, service issues, and complaints.
  • Provide product guidance and help customers resolve issues effectively.

???? Process & Workflow Management

  • Accurately process customer requests using guidance tools, scripts, and internal CRM systems.
  • Follow documented work instructions and service standards.
  • Escalate complex issues to the appropriate team when necessary.

???? Sales & Upselling

  • Assess customer needs and recommend alternative products/services.
  • Cross-sell and up-sell in accordance with company goals.

???? Cultural & Team Collaboration

  • Work effectively with diverse teams and customers.
  • Support customers 24/7 in a rotational shift schedule.

Required Skills & Experience

✔️ 1-2 years of customer service experience
✔️ Active listening & analytical thinking
✔️ Strong business writing & communication skills
✔️ Problem-solving & negotiation abilities
✔️ Experience with CRM tools such as Siebel, Salesforce, TAM, Maxim, MDUM
✔️ Process optimization & workflow management skills

What We Offer

???? A culture of innovation & inclusivity
???? Global career opportunities
⚖️ Flexible work options (potential for future work-from-home)
???? Continuous learning & development

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