Customer Service Consultant

Projects Overview

Date Posted: 06-Jul-2026
Job Type: Full Time
Job Exp: 2 Year
Salary: ₹15000 / MONTH
Location: bengaluru
Education Req: Bachelor's degree

Job description

Job Opportunity: Customer Service Consultant - Non-Voice/Chat

???? Location: Bengaluru, Karnataka
???? Job Type: Full-Time, Permanent
???? Closing Date: 14th March 2025, 11:59 PM
???? Benefits: Work-from-home flexibility (future consideration)

???? About Telstra

Telstra is Australia’s leading telecommunications and technology company, with a strong global presence in over 20 countries. With over 100 years of experience and 70+ years of international operations, we are at the forefront of IoT, 5G, AI, and machine learning innovations.

In India, we have offices in Bangalore, Mumbai, and Delhi, including our Innovation and Capability Centre in Bangalore. At Telstra, we are committed to fostering a connected future where innovation, automation, and cutting-edge technology help transform millions of lives.

???? About the Role: Customer Service Consultant

As a Customer Service Consultant, you will play a crucial role in our Telstra contact center team. You will assist customers through chat, messaging, SMS, email, and voice channels, ensuring they receive exceptional service and support.

This role focuses on non-technical product inquiries, billing support, order processing, and provisioning of services—all while delivering a high-quality, cost-effective experience for our customers.

???? Key Responsibilities

Provide comprehensive customer service via real-time chat, SMS, email, and voice calls.
Handle sales inquiries, service requests, faults, complaints, and customer support across all communication channels.
Accurately process customer requests (billing, orders, complaints) using CRM systems and internal tools.
Assist customers in understanding, utilizing, and resolving issues related to Telstra's products and services.
Use your knowledge of Telstra processes to effectively transfer complex inquiries to the appropriate team.
Recommend alternative products and services, following cross-selling and upselling strategies.
Meet customer service and performance objectives by following prescribed procedures and workflows.
Work effectively across diverse cultures with team members and customers.
Support customers 24/7 by working on a rotational roster, including scheduled days off.

???? Note: This role will be 100% work from office, with some work-from-home flexibility considered in the future.

???? What You Need to Succeed

Experience: 1-2 years of customer service experience.
Essential Skills:
- Active Listening & Analytical Thinking
- Problem-Solving & Process Optimization
- Business Writing & Collaboration
- Creativity & Attention to Detail
- Negotiation & Customer Handling
Technical Proficiency:
- CRM Systems: Salesforce, Siebel
- Telstra Tools: FlexCAB, Maxim, MDUM, Mica, Osca, Phoenix, TAM, T-Analyst
- Billing & Order Processing Software (e.g., Rifdi Bill Generator)

???? Why Join Telstra?

At Telstra, we believe in empowering individuals to thrive in their own way. We embrace new ideas, innovation, and inclusivity, fostering a work culture that celebrates diversity.

✅ Flexible Work Arrangements – Our ‘All Roles Flex’ policy supports work-life balance.
✅ Career Growth & Development – We encourage continuous learning and career advancement.
✅ Inclusive & Diverse Team – We value unique perspectives and skills that drive innovation.
✅ Exciting & Impactful Work – Be part of cutting-edge projects in telecommunications and technology.