Customer Service Consultant

Projects Overview

Date Posted: 06-Jul-2026
Job Type: Full Time
Job Exp: 2 Year
Salary: ₹20000 / MONTH
Location: bengaluru
Education Req: Bachelor's degree

Job description

Job Opportunity: Non-Voice/Chat Customer Service Consultant

Company: Telstra
Location: Bengaluru, Karnataka
Job Type: Full-Time, Permanent
Date of End: 14th March 2025, 11:59 PM

???? About Telstra

Telstra, an Australian company with over 100 years of experience, is a leader in technology and telecommunications, with a significant global presence in over 20 countries. As the most prominent technology company in Australia, Telstra has been a pioneer in addressing technological challenges in areas such as IoT, 5G, Artificial Intelligence, and Machine Learning. We are dedicated to fostering innovation, automation, and exceptional customer experiences.

At Telstra, we believe in creating a connected future where everyone can thrive. We are building a diverse and inclusive workforce and offer flexible career opportunities in a dynamic, innovative environment.

???? Job Description: Non-Voice/Chat Customer Service Consultant

As a Non-Voice/Chat Customer Service Consultant, you will be part of Telstra’s contact center team, assisting customers via real-time chat, asynchronous messaging, SMS, and voice channels. Your role will focus on providing excellent customer service, addressing a variety of product and service inquiries, handling billing and account management, and offering sales support as needed.

You’ll be based in our Innovation and Capability Centre in Embassy Tech Village, Bengaluru, where you will have the opportunity to make a significant impact while supporting customers across different communication channels.

???? Key Responsibilities

Provide comprehensive customer service across multiple channels (chat, SMS, email, voice) to address sales inquiries, service requests, fault management, and customer complaints.
Process customer requests accurately and efficiently in line with Telstra's service standards and guidelines.
Assist customers in understanding and resolving issues related to Telstra products and services through various communication channels.
Respond to customer inquiries about billing, account management, orders, and complaints using predefined tools, CRM systems, and knowledge bases.
Promote and recommend Telstra products and services to customers, assessing their needs and meeting sales goals through cross-selling and upselling.
Ensure high levels of customer satisfaction by adhering to performance standards and meeting customer service goals.
Adapt to working with a diverse team and customers, maintaining cultural sensitivity in all interactions.
Follow a rotating work schedule, supporting customers 24/7, with some future flexibility to work from home.

???? Requirements

Experience: 1-2 years of experience in customer service or related roles.
Skills:
- Strong listening and problem-solving abilities.
- Excellent writing skills for business communication.
- Ability to collaborate effectively and work as part of a team.
- Attention to detail and the ability to manage multiple tasks simultaneously.
- Experience with CRM systems (Salesforce, Siebel, etc.) and other customer service tools.
- Strong logic-based thinking and ability to handle a variety of customer inquiries.
- Ability to work under pressure and meet performance targets.

???? What Telstra Offers

Flexible Work Arrangements: Telstra’s "All Roles Flex" policy allows for flexible working arrangements.
Diverse & Inclusive Workforce: We encourage innovative thinking and foster a culture of inclusivity.
Career Growth: Opportunities for professional development and advancement within the company.
Work Environment: An inclusive, diverse, and supportive work culture where your unique abilities are valued.
Competitive Benefits:
- Work-from-home options (currently under review).
- Career development programs.
- Health & wellness support.

???? Application Process

To apply, please submit your application through the official Telstra Careers website. Emails and direct phone calls will not be accepted.

Join Telstra and Make a Difference!

Become a part of Telstra’s journey to connect millions of people globally, and contribute to creating a smarter, faster, and more connected world. Apply today!