???? American Express – Job Opportunities

???? Location: Gurugram, Haryana

???? Job Type: Full-time | Rotational Shifts
???? Benefits: Health Insurance, Competitive Salary, Bonus Incentives, Career Development Opportunities

???? About American Express

At American Express, we empower people and businesses to progress. By joining Team Amex, you become part of a diverse, global community committed to delivering extraordinary customer experiences.

We value integrity, collaboration, and innovation, ensuring that every colleague feels seen, heard, and supported. Our flexible work culture, competitive compensation, and world-class benefits help build a career journey that's unique and meaningful.

Join us and lead the way together!

???? Job Role 1: Associate – Digital Product Operations (Certification Operations)

???? Role & Responsibilities

As an Associate – Digital Product Operations (Certification Operations), you will:

✅ Onboard & Certify Customers

Support new customers in transacting on the American Express Merchant and Partner Networks.
Deploy new products with existing customers.
Assist customers during setup, connectivity, and certification phases.

✅ Customer Support & Consultancy

Guide external customers (acquirers, issuers, merchants, processors, etc.) through the Self-Certification Program.
Provide expert consultancy on certification processes & tools.

✅ Stakeholder Collaboration & Project Management

Build strong relationships with internal teams & external partners.
Act as the liaison between business partners and Amex technology teams for network connectivity and authorization solutions.
Support process upgrades due to regulatory changes, new products, and technical advancements.
Participate in global/regional calls/testing, occasionally beyond standard working hours.

???? Qualifications & Skills

???? Education & Experience:
✔ Graduate/Postgraduate degree (B-Tech/Engineering preferred).
✔ 5-8 years of experience in the payments industry & transaction processing.

???? Technical & Functional Expertise:
✔ Strong knowledge of Network Specs, EMV, Contactless, POS products, and Certification Tools.
✔ Understanding of Payment Systems – Network Certification, Proprietary Specs, and Test Platforms.
✔ Project Management Experience in the payments domain.
✔ Knowledge of telecommunications & networking (TCP/IP, SFTP, Routers, VPN, Web Services) is an added advantage.

???? Soft Skills & Competencies:
✔ Strong Communication & Stakeholder Management – Ability to collaborate across different regions & cultures.
✔ Analytical Thinking & Problem-Solving – Ability to diagnose and resolve technical & certification issues.
✔ Self-Motivated & Growth-Oriented – Capable of handling multiple high-profile projects in a fast-paced environment.

???? Job Role 2: Fraud Risk Analyst

???? Role & Responsibilities

As a Fraud Risk Analyst, you will:

✅ Fraud Detection & Prevention

Identify fraudulent charges through inbound and outbound calls.
Review fraud claims and decide whether to accept or reject them.
Conduct real-time fraud risk assessments for transactions, POS approvals, and charge reversals.
Detect and minimize credit and fraud risk while enabling safe transactions.

✅ Risk Monitoring & Analysis

Stay updated on emerging fraud trends and recommend preventive measures.
Investigate fraud cases within the assigned empowerment limit.
Ensure compliance with fraud prevention regulations & internal policies.

✅ Performance & Compliance

Meet and exceed quality, compliance, regulatory, and productivity metrics.
Work efficiently in a fast-paced, hybrid, and rotational shift environment.

???? Qualifications & Skills

???? Education & Experience:
✔ Graduate/Postgraduate degree.
✔ Minimum 1 year of experience in a contact center or fraud prevention domain.

???? Technical & Functional Expertise:
✔ Strong analytical and problem-solving skills with a keen eye for detail.
✔ Ability to handle multiple fraud cases simultaneously in a fast-paced environment.
✔ Comfortable working in a 24/7 rotational shift model.

???? Soft Skills & Competencies:
✔ Excellent communication skills to interact with customers & internal teams.
✔ Proficiency in multitasking while navigating different systems.
✔ Strong decision-making ability for fraud assessment and resolution.

???? Employee Benefits & Perks

✔ Competitive Base Salary + Bonus Incentives
✔ Comprehensive Health Benefits – Medical, Dental & Vision Insurance
✔ Retirement & Financial Well-being Support
✔ Flexible Work Arrangements – Hybrid, Onsite & Virtual (as per business needs)
✔ Generous Paid Time Off (including parental leave)
✔ Free Global Wellness Centers (location-based)
✔ Confidential Counseling Support through the Healthy Minds Program
✔ Career Development & Training Opportunities

???? Equal Opportunity Employer

American Express is an equal opportunity employer, ensuring fair hiring decisions without discrimination based on race, gender, religion, nationality, disability, or any protected status.

???? Employment is subject to a background verification check as per applicable laws and regulations.