Job Title: Instructional Designer – Global Learning & Knowledge Management

Location: Gurugram, Haryana
Shift: Rotational Shift
Job Type: Full-Time

Join Team Amex – You Lead the Way, We’ve Got Your Back

At American Express, we empower people and businesses to progress in incredible ways. As part of Team Amex, you’ll join a global and diverse community dedicated to providing the world’s best customer experience with integrity, innovation, and excellence.

Here, you'll have opportunities to learn, grow, and shape your career, backed by benefits, programs, and flexibility that support your personal and professional well-being.

About the Role

The Global Learning & Knowledge Management (GLKM) team drives learning transformation and knowledge management across multiple lines of business within the Global Servicing Group (GSG).

GLKM is responsible for:

Onboarding and training new hires in partnership with internal recruiting teams.
Ongoing development programs for tenured colleagues.
Creating robust learning solutions, tools, and programs that drive performance, engagement, and development.

GLKM supports over 30,000 GSG colleagues across 20+ markets in 9 languages.

The GLKM Learning Architecture Team collaborates with business leaders, subject matter experts, and learning vendors to develop innovative and engaging learning solutions. The Design Team plays a key role in improving the effectiveness, efficiency, and quality of training programs for Customer Care Professionals (CCPs) and Specialists.

We are looking for a passionate Instructional Designer to join our growing team and enhance the learning experience for our colleagues.

Key Responsibilities

???? Learning Design & Development

Create highly interactive and engaging learning solutions using Articulate 360 (Storyline, Rise) and Adobe Captivate.
Apply advanced adult learning theories to develop practical, application-based training.
Design and develop blended learning experiences, including instructor-led training (ILT), virtual instructor-led training (VILT), and self-paced e-learning modules.
Develop game-based learning, video content, simulations, and immersive scenarios with multiple branching elements.
Ensure learning solutions align with business goals and enhance the learner experience.

???? Innovation & Technology

Stay updated with emerging technologies and apply new instructional design trends to improve learning programs.
Troubleshoot design tool issues and ensure smooth LMS integration for content delivery.
Leverage agile and waterfall design methodologies to create scalable learning solutions.

???? Collaboration & Strategy

Work with business partners and stakeholders to define learning strategies, identify training needs, and build robust curricula.
Develop measurement strategies to assess training effectiveness and demonstrate business impact.
Lead continuous improvement initiatives to enhance learning effectiveness and efficiency.

???? Thought Leadership

Act as a trusted advisor and learning expert within the organization.
Drive innovation in instructional design and learning technologies.
Effectively communicate ideas and deliver engaging presentations to business leaders.

Required Qualifications

✅ Experience & Expertise

Proven experience in instructional design within corporate and financial services.
Strong background in e-learning design and development using Articulate 360 (Storyline, Rise) and Adobe Captivate.
Ability to troubleshoot design tools and integrate learning solutions into LMS platforms.
Experience working in an agile and waterfall design environment.
Demonstrated ability to apply instructional design strategies, adult learning principles, and assessment methodologies.

✅ Technical & Software Skills

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project).
Experience using learning management systems (LMS) to drive training delivery.
Ability to apply new technologies to instructional design and innovate learning solutions.

✅ Soft Skills & Communication

Excellent analytical and problem-solving skills.
Ability to communicate complex concepts in a clear and engaging manner.
Strong team player with experience working in collaborative environments.

✅ Educational Background

A degree or certification in Performance Technology, Instructional Design, Adult Learning, or Teaching is strongly preferred.
Must be fluent in English as per business standards.

Preferred Qualifications

✨ Experience designing and delivering immersive learning experiences using game-based learning, simulations, and interactive scenarios.
✨ Strong background in learning strategy, curriculum development, and instructional innovation.
✨ Ability to design training for diverse learner populations while considering cultural differences.

Why Join American Express?

✨ Competitive Compensation: Attractive base salary with bonus incentives.
???? Comprehensive Benefits: Medical, dental, vision, life insurance, and disability coverage.
???? Flexible Work Model: Hybrid, onsite, or virtual work arrangements depending on business needs.
????‍????‍???? Parental Leave: Generous paid parental leave policies.
????️‍♂️ Wellness & Mental Health Support: Free access to global on-site wellness centers and confidential counseling through our Healthy Minds program.
???? Career Growth & Development: Learning programs, leadership courses, and internal mobility opportunities.
✈ Exclusive Travel Perks: Discounts on flights, hotels, and car rentals.
???? Diversity, Equity & Inclusion: Engage with global Inclusion Groups to promote awareness and action.

Equal Opportunity Employer

American Express is committed to diversity and inclusion. We make employment decisions without regard to race, color, religion, gender identity, sexual orientation, disability, veteran status, age, or any other legally protected status.

We also provide reasonable accommodations for individuals with disabilities during the hiring process. If you need assistance, please let us know.

Apply Today!

If you’re passionate about instructional design, learning innovation, and technology-driven training, don’t worry about checking every box—we encourage you to apply. You might be the perfect candidate we’re looking for! ????