Director, EDDS Testing & Monitoring

Location: Gurugram, Haryana

About American Express

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a diverse, global community committed to supporting our customers, colleagues, and communities.

At Amex, your contributions, leadership, and impact are recognized. We provide benefits, programs, and flexibility to support your career journey and well-being. Together, we win as a team—upholding our values and delivering world-class customer experiences with integrity.

Join Team Amex and let's lead the way together.

About the Role: Director, EDDS Testing & Monitoring

The Enterprise Digital & Data Solutions (EDDS) Control Management Testing & Monitoring team, within the Risk ID, Assessment, Testing, and Reporting pillar, focuses on identifying, assessing, mitigating, and reporting operational risks within business processes. The goal is to ensure regulatory compliance, adherence to Amex policies, and enhanced business resilience.

As the Director of Testing & Monitoring, you will lead a team of high-performing professionals, collaborating across multiple business units, functions, and geographies.

Key Responsibilities

Identify and assess risks throughout business processes and systems.
Facilitate risk assessments and testing programs to ensure compliance with regulatory and internal standards (e.g., PRSA reviews, updated assessment criteria).
Lead control monitoring and proactively communicate operational risk trends to senior management.
Identify high-risk areas requiring intervention through independent quality assurance and vertical process testing.
Champion risk management practices across the business.
Develop Key Risk Indicators (KRIs) for continuous monitoring.
Maintain and update risk registers and risk profiles.
Share insights, best practices, and risk-related themes across the enterprise.

Required Qualifications

6+ years of experience in Operational Risk Management (preferably within Risk/Internal Audit functions of a Global Systemically Important Bank (G-SIB)).
Strong project management, communication, and interpersonal skills with the ability to engage senior stakeholders.
Expertise in process governance with a track record of aligning decisions with policies, regulatory frameworks, and operational standards.
Financial services industry experience is required.
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Proven experience in managing large, geographically dispersed teams with diverse backgrounds.

Preferred Qualifications

Bachelor's Degree in Finance, Business, Risk Management, or a related field (MBA/MSc or relevant certifications preferred).
Experience in at least one of the following areas:
- Identifying operational risks throughout business processes and systems.
- Facilitating risk assessments and testing programs to ensure compliance.
- Enhancing risk assessments and associated methodologies.
- Leading independent control monitoring and identifying control improvements.
- Conducting independent quality assurance and process testing in high-risk areas.
- Compiling thematic risk reporting to provide actionable insights on emerging risks.

Benefits & Perks

We support our colleagues and their families with programs that promote physical, financial, and mental well-being at every stage of life.

Competitive base salary and bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life, and disability insurance (location-dependent)
Flexible working model (hybrid, onsite, or virtual depending on role and business need)
Generous paid parental leave policies (location-dependent)
Access to global on-site wellness centers (location-dependent)
Free and confidential counseling via the Healthy Minds program
Career development and training opportunities

Equal Opportunity Employer

American Express is committed to providing equal employment opportunities. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.

Employment is subject to successful completion of a background verification check, per applicable laws and regulations.

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