Senior Associate, Data Science - Conversational AI Quality Assurance

???? Location: Bengaluru & Mumbai (Work from Home Available)
???? Job Type: Full-Time
???? Industry/Sector: AI, Analytics, and Data Management
???? Specialism: Conversational AI & Data Science
???? Experience Required: Minimum 4 Years

About PwC Acceleration Center Bengaluru

At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose. We focus on data-driven insights to help clients optimize operations and achieve strategic goals.

PwC's Acceleration Centers (ACs) are global talent hubs enabling growth for the organization and value creation for clients. Our Bengaluru Advisory Acceleration Center works with PwC US, specializing in Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics, and more.

PwC is ranked the 3rd most attractive employer globally (Universum) and offers flexible work policies, leadership development, and continuous upskilling opportunities.

Job Responsibilities

✅ Develop, evaluate, and execute test plans and chatbot conversation transcripts for unit and end-to-end testing.
✅ Conduct performance analysis on Conversational AI systems and present insights to clients.
✅ Lead and mentor junior team members, ensuring high-quality project delivery.
✅ Create complex test scenarios to improve chatbot functionality.
✅ Identify and address potential vulnerabilities in Conversational AI systems, ensuring data privacy and protection.
✅ Automate testing using relevant tools and frameworks.
✅ Deliver client presentations and contribute to knowledge-sharing initiatives.

Required Skills & Qualifications

✔ Advanced Degree in Computer Science, Engineering, Econometrics, Statistics, or Business Analytics.
✔ Expertise in Conversational AI, including chatbot testing, customer experience metrics, and industry challenges.
✔ Strong understanding of NLU-based testing methodologies, including:

Conversational flow testing
NLP & API testing
Functional, regression, integration, and performance testing
User experience testing
✔ Knowledge of Conversational AI platforms (AWS, Azure, Google Cloud, NICE, Salesforce, Kore.ai, Omilia Cloud, OneReach.ai).
✔ Experience with test automation tools (Cyara, Botium, Postman, Qmetry, Selenium, IBM Watson Assistant, Cognigy Test Case Builder, etc.).
✔ Strong problem-solving skills and the ability to troubleshoot testing-related issues.
✔ Proficiency in JavaScript (Python, PySpark, R, SQL is a plus).
✔ Experience with data visualization tools (Tableau, Power BI, QuickSight).
✔ Excellent communication & analytical skills.

Nice-to-Have Skills

✔ Experience in survey analytics and business functions (pricing, sales, marketing, operations, customer insights, etc.).
✔ Knowledge of text classification, sentiment analysis, topic modeling.
✔ Familiarity with Contact Center as a Service (CCaaS), OmniChannel AI, IVR, and Intelligent Agent Assist.

What PwC Offers

???? Global Career Growth: Work with Fortune 500 companies & senior client leadership.
???? Continuous Learning: Access to Massive Open Online Courses (MOOC) at no cost.
???? Leadership Development: Mentorship from top industry leaders.
???? Flexible Work Policies: Work-from-home and hybrid models.
???? Mid-Year Appraisal Cycle: Performance rewards on time.
???? Work-Life Balance: Encouraging a culture of well-being.