Part-Time Customer Service Jobs in Pune

Projects Overview

Date Posted: 02-Jul-2026
Job Type: Part Time
Job Exp: 1 Year
Salary: ₹50000 / MONTH
Location: Pune
Education Req: High School

Job description

Job Summary:
Netflix is currently seeking a dedicated and proactive individual to join our customer service team as a Part-Time Customer Service Representative in Maharashtra, India. This role is ideal for individuals looking for flexible evening shifts, allowing them to manage other commitments during the day. The successful candidate will handle customer inquiries, provide excellent service, and ensure satisfaction through effective communication and problem-solving. Join us for a rewarding work-from-home opportunity with a globally renowned company in the entertainment and customer service industry.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
Provide accurate information about Netflix products, services, and policies.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure their issues have been resolved.
Process account updates, subscription adjustments, and requests as needed.
Collaborate with team members to meet daily, weekly, and monthly service targets.
Adhere to Netflix policies and procedures to maintain a high level of customer service.

Required Skills and Qualifications:

Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging customer situations.
Proficient in using computers, CRM software, and basic office applications.
Reliable internet connection and a quiet working environment.
Strong multitasking abilities to handle high call volumes during peak hours.
Ability to work independently and as part of a team.

Experience:

Prior experience in a customer service or call center role is preferred but not required.
Experience with customer service tools and platforms is a plus.

Working Hours:

Evening shifts from 5:00 PM to 10:00 PM (flexible shift hours can be arranged based on availability).
Part-time, with the possibility of additional hours based on business needs.

Knowledge, Skills, and Abilities:

Customer-centric mindset, with a focus on providing the best possible service.
Good knowledge of customer service principles and best practices.
Strong organizational skills to track and manage customer interactions.
Ability to work in a fast-paced environment while maintaining a high level of accuracy.
Proficiency in using Microsoft Office Suite and CRM systems.

Benefits:

Competitive hourly wage with a monthly salary of ₹50,000 and performance-based incentives.
Flexible part-time hours, ideal for students or individuals seeking evening work.
Work-from-home opportunity, offering convenience and flexibility.
Paid training and professional development opportunities.
Supportive and collaborative team environment.

Why Join Netflix?

Be a part of a globally recognized brand that values its employees and offers opportunities for growth and development.
Enjoy a healthy work-life balance with flexible working hours.
Work in a dynamic, customer-focused environment dedicated to delivering exceptional service.
Save time and commuting costs with the benefits of working remotely.

How to Apply:
Interested candidates can apply by submitting their updated resume along with a brief cover letter outlining their qualifications and interest in the position. Please email your application to us. We look forward to hearing from you and potentially welcoming you to the Netflix team!