Site Reliability Engineer (SRE) – Global Risk & Compliance Tech

Location: Bengaluru, Karnataka
Job Type: Full-time
Benefits: Health insurance, competitive salary, bonus incentives, flexible working model, career development opportunities, and more.

About American Express

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a diverse global community committed to backing our customers, communities, and each other.

We recognize your contributions, leadership, and impact, offering career growth, flexibility, and benefits to support your personal and professional journey. Together, we will lead the way with integrity and create an environment where everyone is seen, heard, and valued.

Join #TeamAmex, and let's build the future together!

About the Role

We are looking for an experienced Site Reliability Engineer (SRE) to drive reliability, performance, and scalability within our Global Risk & Compliance (GRC) Technology solutions. In this role, you will develop and implement SRE strategies, lead production support, enhance observability, and champion automation efforts to improve operational efficiency.

Key Responsibilities

SRE Strategy & Leadership

Develop and implement a comprehensive SRE strategy aligned with company goals.
Lead a team of SRE professionals to enhance reliability, performance, and scalability of GRC technology solutions.

Observability & Monitoring

Establish observability practices for real-time insights into system performance and customer experience.
Implement logging, monitoring, and tracing tools to proactively detect and resolve issues.

Production Support Optimization

Oversee incident management, problem resolution, and SLA compliance.
Drive continuous improvement initiatives to enhance operational effectiveness and reduce Mean Time to Resolution (MTTR).

GRC Customer Journeys

Work with cross-functional teams to enhance customer journeys with seamless and reliable technology experiences.

Reliability Engineering Best Practices

Promote error budgeting, chaos engineering, and disaster recovery planning.
Foster a culture of resilience and reliability in technology.

Automation & Efficiency

Champion automation initiatives for operational workflows, deployment, and incident response.
Utilize orchestration tools to improve reliability and reduce manual intervention.

Qualifications

Required Skills & Experience

3–6 years of experience in Site Reliability Engineering (SRE), Production Support, or DevOps.
Bachelor’s degree (or equivalent experience) in Computer Science, Information Technology, or a related field.
Expertise in observability tools and methodologies, including logging, monitoring, and performance analysis.
Strong leadership and people management skills to lead successful SRE teams.

Preferred Skills

Hands-on experience in coding and system design for highly available distributed systems.
Proficiency in Java, Golang, JavaScript.
Expertise in Kubernetes, Docker, and containerization technologies.
Experience with modern observability stacks (e.g., Splunk, ElasticSearch, Prometheus, Grafana).
Familiarity with public cloud platforms (AWS, Azure, Google Cloud) and cloud-based SRE practices.
Proven ability to drive culture change, DevOps practices, and continuous improvement.

Why Join American Express?

Comprehensive Benefits Package

Competitive base salary & bonus incentives.
Support for financial well-being & retirement plans.
Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent).
Flexible work model (hybrid, onsite, or virtual, depending on role and business needs).
Generous paid parental leave policies (location-dependent).
Free access to global wellness centers (location-dependent).
Free and confidential mental health support through the Healthy Minds program.
Career development & training opportunities, including leadership programs and SRE certifications.

Equal Opportunity Employer

American Express is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, disability status, or any other protected status.

We are committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation during the hiring process, please inform your recruiter.

Not Meeting Every Requirement?

If you are passionate about SRE, reliability, and automation, we encourage you to apply anyway! You might be the perfect fit we’re looking for.

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