Customer Success Business Operations Associate (SFDC)

???? Location: Bengaluru, Karnataka | Hybrid Work (3 days in-office, 2 days remote)
???? Company: Suki.Ai
???? Benefits: Work from Home Flexibility

About Us

Suki is revolutionizing healthcare with AI-powered digital assistants for physicians. Our mission is to streamline administrative tasks so doctors can focus more on patient care. Doctors using Suki today spend 50% less time on paperwork, and we aim to improve even further.

At Suki, we bring together technologists, clinicians, and industry experts to push the limits of technology in medicine. We prioritize customer insights to build solutions that truly enhance physicians' lives.

Role Overview

As a Customer Success Business Operations Associate, you will work cross-functionally to support internal teams with:
✔️ Data entry & reconciliation
✔️ Process improvements & documentation
✔️ Salesforce (SFDC) management
✔️ Administrative & operational support

Your role will enhance efficiency, improve internal workflows, and help scale our processes as we grow rapidly. You will also assist Sales & Marketing Operations by ensuring CRM accuracy for forecasting and utilization reporting.

Key Responsibilities

???? Process & Documentation Management
✔️ Maintain internal process documentation and drive improvement efforts.
✔️ Identify opportunities to increase efficiency and enhance workflows.

???? Data Entry & CRM Management
✔️ Support data reconciliation across teams.
✔️ Ensure CRM (Salesforce) accuracy for reporting purposes.

???? Cross-Functional Support
✔️ Assist Sales & Marketing teams with CRM data updates.
✔️ Provide operational support to enhance user journey processes.

What We Look For

???? Must-Have Skills:
✔️ Strong written & verbal communication skills.
✔️ Ability to think critically & prioritize effectively.
✔️ Excellent problem-solving & process improvement mindset.
✔️ Proficiency in Microsoft Office & Google Suite.
✔️ Strong organizational skills & attention to detail.

???? Preferred Qualifications:
✔️ Start-up experience (preferred).
✔️ Familiarity with CRMs (Salesforce), Confluence, and Tableau.