Job Title: Trust & Safety Senior Analyst
Location: Navi Mumbai, Maharashtra
Job Type: Full-time
Shift: Rotational shift
Work Mode: Work from Office
Years of Experience: 5 to 8 years
Qualifications: Any Graduation
Language Requirement: English (Expert)
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy & Consulting, Technology & Operations services, and Accenture Song. Our 699,000 people deliver value every day, serving clients in over 120 countries. At Accenture, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
As a Trust & Safety Senior Analyst, you will be responsible for ensuring a secure online environment by managing and moderating content across various platforms. Your role involves analyzing user-generated content, identifying violations of terms of service, and ensuring that offensive content is flagged for action. You will also lead and motivate a team of content moderators to ensure efficient and accurate content review. This position requires exposure to potentially sensitive content, which you will need to handle with professionalism and confidentiality.
Content Moderation:
Review photos, videos, and text-based content for violations of client terms of service.
Identify and flag inappropriate or harmful content, such as spam, explicit materials, and personal identifiable information.
Help victims remove explicit content from online platforms.
Team Leadership & Management:
Lead a team of ~25 content moderators.
Provide coaching, feedback, and performance management to improve team efficiency and effectiveness.
Conduct daily pre-shift and post-shift meetings to discuss performance, process updates, and organizational initiatives.
Performance Monitoring & Reporting:
Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Analyze the team's performance and identify areas for improvement.
Problem-Solving & Continuous Improvement:
Analyze complex problems and propose solutions to improve processes.
Review work for accuracy and quality, ensuring that all content moderation tasks are handled correctly.
Client & Stakeholder Interaction:
Engage with internal stakeholders and clients as needed.
Act as the point of contact for clients regarding content moderation issues.
Skills & Qualifications:
Mandatory: 5+ years of experience in Content Moderation or Digital Marketing, with at least 1 year of experience in team management.
Knowledge of HTML, HTTP codes, and basic JavaScript.
Basic knowledge of Digital Marketing/Online Ad Campaigns.
Excellent verbal and written communication skills in English.
Ability to work effectively both as an individual contributor and as a team leader.
Strong decision-making and problem-solving skills.
Preferred Qualifications:
Graduation in BA, B.Com, or a relevant field (Note: No Science/IT/Engineering graduates).
Personal Attributes:
Strong emotional intelligence and the ability to manage interactions effectively.
Flexibility and adaptability to changing work requirements.
Professionalism, ethical conduct, and a commitment to maintaining confidentiality and data security.
Manage content moderation for various platforms to ensure that content complies with company policies.
Lead a team of content moderators, providing coaching, feedback, and task management to achieve SLAs and KPIs.
Ensure a high-quality review process and identify gaps for improvement.
Conduct performance reviews and provide guidance to team members.
Work Schedule: Rotational shifts, as per business requirements.
Location Requirement: Must reside within the given boundary limits of Navi Mumbai, Maharashtra.
Let me know if you need further adjustments!
4o mini
5.jpg)
6.jpg)
5.jpg)
8.jpg)
1.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
1.jpg)
2.jpg)
2.jpg)
.jpg)
.jpg)
3.jpg)
Welcome to Job4intern.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Job4intern.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Job4intern.com, and we wish you success in your job search.
For any inquiries or to raise a complaint, please contact us at jobpostingcustomercare@gmail.com.
