Job Opportunity: Customer Service – Travelers Cheques & Prepaid Servicing (TCPS)

???? Location: Gurugram, Haryana
???? Job Type: Full-time
???? Benefits: Health Insurance

About American Express

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global, diverse, and supportive community committed to backing our customers, communities, and each other.

✔ Learn and grow in a dynamic environment
✔ Be recognized for your contributions and leadership
✔ Join a team that values integrity, inclusion, and innovation

Together, we uphold our powerful backing promise—to provide the world’s best customer experience every day.

Role Overview

The Travelers Cheques & Prepaid Servicing (TCPS) Operations Team provides extraordinary customer service for merchants and customers globally in a 24x7 multi-lingual environment. The team manages servicing and operations for prepaid products, offering support through phone servicing and back-end operations.

This role involves reviewing and analyzing requests for prepaid products, ensuring that compliance requirements are met before making a decision to approve or decline transactions.

Key Responsibilities

???? Manage inbound customer and seller calls for prepaid products like Gift Cards and Travelers Cheques
???? Handle claims for lost/stolen cheques and unable-to-cash Travelers Cheques
???? Process refund requests, overspend cases, and excessive balance cases
???? Handle escheatment calls and faxes
???? Prioritize work effectively to maintain a balance between compliance, policies, and customer experience
???? Respond to escalations, conduct root cause analysis, and provide resolutions
???? Analyze risk-related data and identify fraud connections
???? Adapt to change effectively to meet or exceed performance targets

Qualifications

Minimum Requirements

???? Graduate with 0 to 3 years of experience
???? Ability to work in a 24x7 customer-facing calling profile
⏳ Ability to work under pressure in a fast-paced environment
???? Good oral and written communication skills in English
???? Strong listening and decision-making skills
???? Ability to handle escalated issues politely and effectively

Employee Benefits

At American Express, we prioritize the holistic well-being of our employees. Our benefits include:

✔ Competitive base salaries & bonus incentives
✔ Support for financial well-being and retirement
✔ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
✔ Flexible working options: Hybrid, onsite, or virtual (depending on role & business needs)
✔ Generous paid parental leave policies (depending on location)
✔ Free access to global wellness centers (staffed with nurses & doctors, depending on location)
✔ Confidential mental health support through our Healthy Minds program
✔ Career development & training opportunities

Equal Opportunity Employer

American Express is an equal opportunity employer, making hiring decisions without discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, disability, or age.

???? Employment is subject to a background verification check, as per applicable laws and regulations.

???? Join Team Amex and let’s lead the way together! ????

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