Systems Analyst- ITIL/Change Management-3 years' experience

Projects Overview

Date Posted: 14-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: bengaluru
Education Req: Bachelor's (Preferred)

Job description

???? Job Title: Change Analyst

???? Company: Visa
???? Location: Bengaluru, Karnataka
???? Job Type: Full-time (Hybrid)

???? About Visa:

Visa is a world leader in payments and technology, facilitating over 259 billion payments transactions annually across more than 200 countries and territories. Our mission is to connect the world through the most innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. Join us today and experience Life at Visa as we uplift everyone, everywhere by being the best way to pay and be paid.

???? Role Overview:

The Change Analyst is responsible for coordinating and executing change initiatives aligned with organizational objectives. This role requires strong analytical, communication, and problem-solving skills to ensure that changes are properly assessed, approved, communicated, and implemented with minimal disruption.

✅ Key Responsibilities:

Change Request Coordination:

Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.
Collaborate with teams to assess the impact, risk, and scope of each change request.
Facilitate approval workflows with relevant stakeholders and leadership.

Impact & Risk Assessment:

Evaluate potential implications of changes on existing processes, systems, and resources.
Work with technical teams to develop and review change impact models and implementation plans.
Recommend mitigation strategies for identified risks.

Communication & Stakeholder Engagement:

Maintain clear and timely communication with all impacted parties.
Create and distribute communications about upcoming changes, ensuring stakeholders are adequately informed.
Provide training materials or sessions as needed to support user adoption.

Process Documentation & Continuous Improvement:

Document and maintain change management processes, standards, and guidelines.
Identify process inefficiencies and collaborate on introducing improvements.
Participate in post-change reviews to capture lessons learned and best practices.

Monitoring & Reporting:

Track and report on the status and effectiveness of changes, highlighting successes and areas for improvement.
Develop metrics to measure change management outcomes and report insights to leadership.

???? Qualifications:

Basic Qualifications:

2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.

Preferred Qualifications:

3+ years of relevant work experience with a Bachelor's degree, or 2+ years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD).

Education & Experience:

Bachelor's Degree in Information Technology, Business Administration, or related field.
2-4 years of relevant experience, ideally including exposure to change management, IT service management, or similar roles.

Technical & Analytical Skills:

General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
Ability to assess risks and impacts in complex environments.
Proficiency in data analysis tools (e.g., spreadsheets, project management applications).

Communication & Interpersonal Skills:

Strong verbal and written communication skills for engaging with diverse stakeholders.
Ability to convey technical concepts to both technical and non-technical audiences.
Effective facilitation, collaboration, and negotiation skills.

Other Competencies:

Detail-oriented and organized in managing multiple change requests simultaneously.
Adaptable to fast-paced environments with shifting priorities.
Flexible working hours to accommodate diverse geographic locations.
Demonstrated problem-solving and conflict-resolution skills.

Desirable Experience:

Familiarity with ITIL or other IT service management frameworks/certifications.
Previous experience in project management or execution-related roles.
Experience with ticketing systems and change management tools.
Experience working with multicultural teams in diverse geographic locations.
Strong customer service, analytical, research, interpersonal, and problem-solving skills.
Technical expertise in Infrastructure Management is preferred.
Large Scale Operational Command Center and/or IT Service Desk experience is a plus.
Experience with Service Now, Business Analytics, and Tableau reporting is beneficial.
Experience with GenAI and AI Prompt Engineering is a plus.

???? Why Join Us:

Contribute meaningfully to organizational growth by driving streamlined change processes.
Collaborate with experienced teams and leadership on critical, high-impact projects.
Opportunities for professional growth and development in IT service and change management.

⚖️ Equal Opportunity Employer:

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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