Inside Sales Representative – Floral Boutique

???? Location: Bannerghatta, Bengaluru, Karnataka
???? Job Type: Full-time
???? Pay: ₹14,426.76 - ₹44,340.56 per month
???? Shift: Day shift

Walk-in Interview Details

???? Address: 1st Floor, H.NO:31-36, 1st Cross St, Arekere MICO Layout 2nd Stage, Araka Mico Layout, Arekere, Bengaluru, Karnataka 560076
???? Mobile Number: 9945044330

Roles & Responsibilities

1. Customer Communication

Taking Orders: Engage with customers via phone or email to take floral orders.
Understanding Needs: Provide recommendations based on customer preferences for special occasions (birthdays, weddings, anniversaries, etc.).
Upselling & Cross-Selling: Suggest complementary products like vases, chocolates, or personalized gifts.

2. Order Processing & Coordination

Order Entry: Accurately input customer orders with details like product selection, delivery time, and special requests.
Order Confirmation: Verify order details, delivery schedules, and payment information with customers.
Delivery Coordination: Work closely with the logistics team to ensure timely and accurate order fulfillment.
Problem Resolution: Address delivery issues or customer concerns promptly and professionally.

3. Customer Service & Relationship Building

Follow-Up: Ensure customer satisfaction post-delivery through follow-ups.
Handling Complaints: Respond to customer concerns and complaints professionally to maintain a positive relationship.
Building Loyalty: Establish and nurture strong relationships to encourage repeat business.

4. Review & Feedback Management

Requesting Reviews: Encourage satisfied customers to leave positive feedback on Google, Yelp, or the company website.
Monitoring Reviews: Track customer feedback to measure satisfaction and identify areas for improvement.
Addressing Negative Reviews: Respond professionally to negative feedback, offering resolutions and maintaining brand reputation.

5. Sales Reporting & Targets

Meeting Sales Goals: Work towards achieving sales targets by maximizing order volumes and revenue.
Sales Reports: Provide regular updates on sales performance, customer feedback, and order processing insights.

6. Product Knowledge

Floral Expertise: Understand the boutique’s offerings, including flower types, seasonal availability, and pricing.
Promotion Awareness: Stay updated on ongoing promotions and discounts to drive sales.
Customer Education: Provide useful tips on flower care, best-selling arrangements, and personalized gifting options.

7. Administrative Support

Order Documentation: Maintain organized records of customer orders for tracking and future reference.
Customer Database: Update records with past purchases, preferences, and contact details for personalized service.
Payment Handling: Securely process transactions, applying discounts and promotions as needed.

8. Team Collaboration

Coordinating with Teams: Work closely with floral designers, delivery personnel, and fellow sales representatives for smooth order processing.
Communication: Keep the team informed about customer preferences, special orders, and any operational challenges.

Why Join Us?

✅ Customer-Centric Role: Engage directly with customers and enhance their shopping experience.
✅ Competitive Salary & Incentives: Opportunity to earn through sales performance.
✅ Skill Development: Enhance communication, sales, and problem-solving skills in a dynamic industry.
✅ Work with a Passionate Team: Be part of a collaborative environment that values creativity and efficiency.