Job Opportunity: Payment Strategy & Operations Manager

Location: Gurugram, Haryana
Job Type: Full-time
Benefits: Health Insurance

About American Express

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. Join Team Amex and become part of a global, diverse community committed to supporting our customers, communities, and each other. Here, you’ll learn and grow as we help you create a unique and meaningful career journey through exceptional benefits, programs, and flexible work arrangements.

At American Express, every colleague is recognized for their contributions, leadership, and impact. Together, we strive to uphold our company values and our promise to deliver the world’s best customer experience every day—with integrity, inclusion, and excellence.

Join Team Amex and let's lead the way together!

Role Overview

In this role, you will be instrumental in the Payment Strategy and Operations remit, which includes managing Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements, and Travel & Expense Program Management. Your primary goal will be to deliver a high standard of operational excellence and quality in payment processes across multiple regions.

Key Responsibilities

Quality Leadership:
- Lead quality reviews across multiple payment processes covering APAC, EMEA, US, and LACC, ensuring robust quality checks.
Operational Efficiency:
- Drive efficiency and maintain high accuracy and productivity standards for the team.
- Prioritize tasks effectively in a fast-paced environment.
Team Development & Collaboration:
- Train, guide, and coach a diverse team to build robust process expertise and foster a culture of challenging the status quo.
- Collaborate with multiple stakeholders across business processes to share insights, better practices, and control enhancements.
Control & Advisory:
- Provide clear and effective control advisory and guidance to stakeholders through strong communication.

Critical Success Factors

Rapid learning and deep understanding of business processes within Payment Operations.
Proven experience in leading teams across multiple business processes.
Ability to build strong working relationships and effectively operate within large cross-functional teams.
Excellent communication skills and the ability to interact with all levels within the organization.
Minimum of 7+ years of relevant industry and risk management experience.

Qualifications

Minimum Qualifications

Education: Degree in Finance, Business, Risk Management, or a related field.

Preferred Qualifications

Experience in process oversight and controls, with a focus on reducing process risks and enhancing operational efficiency.
Proven ability to conduct root cause analyses to identify and prevent potential operational risks.

Employee Benefits

At American Express, we prioritize the holistic well-being of our colleagues and their loved ones. Our benefits include:

Competitive Base Salaries & Bonus Incentives
Support for Financial Well-Being and Retirement
Comprehensive Medical, Dental, Vision, Life Insurance, and Disability Benefits (depending on location)
Flexible Working Models – hybrid, onsite, or virtual arrangements (based on role and business needs)
Generous Paid Parental Leave Policies (depending on location)
Free Access to Global On-Site Wellness Centers staffed with nurses and doctors (depending on location)
Free and Confidential Counseling Support via our Healthy Minds program
Career Development and Training Opportunities

Equal Opportunity Employer

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other status protected by law.

Note: Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.