Job Title: Control Testing Specialist – Control Management COE

Location: Gurugram, Haryana
Job Type: Full-Time

Join Team Amex – You Lead the Way, We’ve Got Your Back

At American Express, we empower people and businesses to progress in incredible ways. As part of Team Amex, you’ll join a global and diverse community dedicated to providing world-class customer experiences with integrity, innovation, and excellence.

Here, you’ll be recognized for your contributions, leadership, and impact. You’ll have the opportunity to learn, grow, and shape your career, supported by comprehensive benefits, programs, and flexibility tailored to your personal and professional well-being.

Join Team Amex, and let’s lead the way together!

Function Description: Control Management – Centre of Excellence (COE)

The Control Management COE plays a vital role in ensuring the soundness and efficiency of the lines of business under Global Commercial Services (GCS) through control testing and risk assessment.

Purpose of the Role

This role is part of the Control Management – Centre of Excellence team and is responsible for performing control testing across multiple business functions within GCS.

Key Responsibilities

???? Control Testing & Risk Assessment

Support the strategic implementation of control testing related to Process Risk Self-Assessment.
Identify issues and control deficiencies, assess their impact, and collaborate with business and control partners to implement appropriate mitigation actions.
Ensure compliance with Operational Risk Governance Group, Control Management, and American Express Compliance standards regarding documentation, testing, and certification.
Conduct end-to-end risk assessments, monitoring, and reporting.

???? Collaboration & Compliance

Work closely with key control teams, including Operational Risk, Compliance, and Internal Audit, to ensure a well-controlled business environment.
Support the scheduling and execution of control testing, including regulatory exam requests.

???? Process Improvement & Data Analysis

Analyze business risks and identify areas for process improvement and risk reduction.
Prepare detailed reports, dashboards, and metric reporting to communicate risk trends effectively.

Critical Success Factors

✅ Leadership & Decision-Making

Take initiative and act decisively in identifying and mitigating risks.
Work independently while promoting teamwork and collaboration.

✅ Analytical & Problem-Solving Skills

Ability to analyze large data sets, detect patterns, and summarize findings concisely.
Proficiency in building reports, dashboards, and risk metrics.

✅ Communication & Stakeholder Management

Strong verbal and written communication skills with the ability to interact with business leaders and control partners.
Capable of delivering clear and concise presentations to stakeholders.

✅ Attention to Detail & Organizational Skills

Maintain high accuracy in risk assessments and reporting.
Ensure deadlines and commitments are met efficiently.

Minimum Qualifications

???? Education & Background

Bachelor’s degree preferred.
Experience in internal control testing, operational risk, and business self-testing.

???? Technical & Platform Knowledge

Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
Hands-on experience in ARCHER is a plus.

???? Industry & Business Knowledge

Understanding of Global Commercial Services (GCS) business processes, products, and policies is an advantage.

Preferred Qualifications

???? Knowledge of MS Power Platform, SharePoint, and Tableau.
???? Experience in process governance, risk analysis, and remediation planning.

Enterprise Leadership Behaviors

???? Set the Agenda: Define success, prioritize enterprise thinking, and lead with an external perspective.
???? Bring Others with You: Foster teamwork, provide coaching and feedback, and collaborate effectively.
???? Do It the Right Way: Communicate openly, make swift and effective decisions, and uphold Amex’s core values.

Why Join American Express?

✨ Competitive Compensation: Attractive base salary with bonus incentives.
???? Comprehensive Benefits: Medical, dental, vision, life insurance, and disability coverage.
???? Flexible Work Model: Hybrid, onsite, or virtual arrangements based on business needs.
????‍????‍???? Parental Leave: Generous paid parental leave policies.
????️‍♂️ Wellness & Mental Health Support: Free access to global on-site wellness centers and confidential Healthy Minds counseling.
???? Career Growth & Development: Extensive learning and training programs.

Equal Opportunity Employer

American Express is committed to diversity, equity, and inclusion. We make employment decisions without regard to race, color, religion, gender identity, sexual orientation, disability, veteran status, age, or any other legally protected status.

We also provide reasonable accommodations for individuals with disabilities during the hiring process. If you need assistance, please let us know.

Apply Today!

If you’re passionate about control testing, risk management, and process improvement, we encourage you to apply—you might be the perfect fit for our team! ????