Control Management – Business Conduct Program

Location: Gurugram, Haryana

Work Mode: Hybrid (On-site 3 days/week)

About American Express

At American Express, we empower businesses with world-class products and services to help them grow. Our Global Commercial Services (GCS) is the leading payment card issuer for businesses in the U.S. and international markets.

The GCS Control Management team ensures a robust first line of defense, supporting business growth while maintaining an effective control framework to meet regulatory and compliance requirements.

Join Team Amex and be part of a global, diverse, and inclusive community dedicated to delivering unparalleled customer experiences with integrity.

Role Overview

As part of the First Line of Defense, this role is responsible for monitoring customer-facing interactions to ensure compliance with AEMP 88 and GCS Business Conduct Policy requirements. The candidate will play a vital role in ensuring effective business self-testing, risk assessment, and compliance adherence.

Key Responsibilities

Monitoring & Compliance:

Conduct Business Self-Testing, validation, and documentation of review activities for risk programs and controls.
Monitor customer interactions across multiple channels (calls, emails, LinkedIn, and notes) to identify compliance issues and mitigate risks.
Support client signing and relationship-based testing, ensuring compliance throughout the sales journey.
Ensure adherence to American Express compliance standards, policies, and procedures for documentation, testing, and certification.

Risk Assessment & Process Improvement:

Identify, assess, and report operational risks while developing mitigation strategies in collaboration with business partners.
Conduct end-to-end process monitoring, ensuring deadlines and commitments are met.
Work with internal teams to enhance business monitoring, control frameworks, and risk management strategies.

Collaboration & Reporting:

Partner with internal teams, control functions, and leadership to maintain a well-controlled environment.
Analyze large datasets and develop reports, dashboards, and key performance metrics.
Provide insights and recommendations to leadership for process improvements.

Critical Factors for Success

Proactive problem solver with the ability to take initiative and act decisively.
Strong analytical and critical thinking skills to assess complex regulatory and compliance requirements.
Effective communication and presentation skills to interact with stakeholders across all levels.
Ability to work independently and collaboratively within a team environment.

Required Qualifications & Skills

Education & Experience:

Bachelor’s degree in commerce (preferred).
Minimum 2 years of experience in internal control, operational risk, internal auditing, or related fields in financial services/banking.
Prior knowledge of Operational Risk Management (ORM), Operational Risk Events (ORE), and Business Self-Testing (BST) is an added advantage.

Technical Skills:

Proficiency in MS Office (Excel, PowerPoint, Word).
Experience with platforms such as BCMA, Outreach, One Force, SalesForce, and SharePoint is preferred.
Strong understanding of American Express products, procedures, and policies.

Behavioral & Leadership Skills:

Strategic mindset to drive process improvements and control management initiatives.
Ability to influence and collaborate across teams to ensure a robust control environment.
Data-driven approach to risk assessment and reporting.

Why Join American Express?

We support our colleagues and their families with comprehensive benefits and career development programs.

Benefits & Perks:

Competitive base salary with bonus incentives.
Financial well-being programs and retirement support.
Comprehensive health insurance (medical, dental, vision, life, and disability benefits).
Flexible work models (hybrid, onsite, or virtual, based on business needs).
Paid parental leave and family-friendly policies.
On-site wellness centers (staffed with medical professionals, depending on location).
Confidential mental health support through the Healthy Minds program.
Career development and training opportunities.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, gender, religion, sexual orientation, disability, veteran status, or any other legally protected status.

Employment is subject to successful background verification, in compliance with applicable laws and regulations.