Job Title: Senior Global ePayments Analyst

Department: Shared Services
Job Level: P2
Location: Chennai, Tamil Nadu
Job Type: Full-Time
Shift Timing: 6 PM - 3 AM

Position Summary

The Senior Global ePayments Analyst will be responsible for processing ePayment requests, including handling customer credit card payments, virtual/P-card payments, chargebacks, and refunds. This role involves resolving payment issues, disputes, and transaction errors while ensuring compliance with ePayment industry standards and company policies.

Additionally, the incumbent will play a key role in monitoring fraud trends, managing corporate credit card helpdesk requests, supporting reporting activities, and expanding ePayment options for global customers.

Key Responsibilities

ePayments Processing & Issue Resolution

Process credit/debit card payments, PayPal transactions, SEPA, direct debits, eChecks/ACH, and Brazilian Boleto payments.
Assist customers with payment-related issues, disputes, errors, and chargebacks.
Handle incoming customer queries related to auto-renewals and one-time charges.
Process credit card refunds in compliance with company policies.
Monitor and clear Boleto fallout payments in adherence to Brazilian regulations.

Chargeback & Fraud Management

Manage chargeback inquiries across ERPs and eCommerce platforms.
Work closely with various teams to analyze and resolve fraudulent transactions.
Monitor fraud data and recommend mitigation strategies.

Merchant Account & Compliance Management

Oversee merchant accounts, eCheck/ACH, Direct Debit, and bank transfers.
Ensure compliance with Payment Card Industry (PCI) standards.
Validate ePayment processes and user actions to maintain security and compliance.
Support SOX (Sarbanes-Oxley Act) audits related to ePayments.

Reporting & System Operations

Prepare and analyze daily/monthly/quarterly ePayments reports.
Ensure payment systems are operating efficiently by collaborating with internal teams and external vendors.
Maintain accurate financial records and support accounts receivable-to-bank reconciliations.
Assist the General Ledger department with month-end and year-end close activities.

Collaboration & Customer Support

Work closely with credit & collections, order administration, finance, and IS teams.
Provide training and guidance to internal and external stakeholders on ePayments processes.
Serve as a liaison between Trimble and banks, payment processors, and external auditors.

Qualifications & Experience

Education & Certifications

Bachelor’s degree (preferably in Accounting or Finance).
Certification in ePayments (credit card chargebacks or fraud handling) is a plus.
Certification in MIS reporting tools (Advanced Excel, DoMo, PowerBI, SQL) is an advantage.

Work Experience

2-4 years of experience in ePayments, chargeback management, or financial operations.
Hands-on experience with ePayment vendors like CyberSource, Global Payments, PayPal, American Express, Stripe, and Fiserv.

Technical Skills

Strong knowledge of ERP systems (Oracle R12, Salesforce, Aria Systems, eCom Billing Platform).
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Google Suite (Gmail, Calendar, Docs, Sheets).

Soft Skills

Excellent interpersonal and communication skills.
Ability to multitask, work independently, and solve problems analytically.
Strong attention to detail and process orientation.
Ability to collaborate effectively with cross-functional teams.

Stakeholder Relationships

Internal Teams

Credit & Collections
Customer Claims & Order Administration
Treasury & Finance
Internal Audit & Information Systems (IS)
Product Managers & Business Division Controllers
Sales Teams (Dealer Channel, Customer Managers, General Managers)

External Partners

Customers, Resellers, and Dealers
ePayment Vendors & Consultants
Banks & External Auditors

Key Knowledge Areas to Develop in this Role

GAAP (Generally Accepted Accounting Principles).
ePayments processing (credit/debit card, PayPal, Boleto, SEPA, Direct Debit, ACH/eCheck, etc.).
Chargeback and fraud handling standards.
Payment Card Industry (PCI) compliance and SOX auditing.
Month-end financial activities and reconciliations.

Why Join Us?

✨ Competitive Salary & Bonus Incentives
???? Comprehensive Health Insurance & Benefits
???? Flexible Work Arrangements (Hybrid/Onsite/Remote)
???? Career Development & Training Opportunities
???? Collaborative & Inclusive Work Culture

Apply Today!

If you are passionate about ePayments, financial operations, and process improvement, this is the perfect opportunity for you. Join our team and be part of our exciting global payments journey! ????