Level: Senior Analyst
Job Type: Full-time
Location: Hyderabad, Telangana
Shift: US Shift (2 PM – 11 PM IST)
Are you customer service-oriented with a passion for supporting global internal clients? Join Deloitte’s Learning Operations team and be part of a collaborative group that supports backend learning operations and administrative functions for Deloitte Member Firms worldwide.
This role involves acting as an advisor and consultant to internal clients, ensuring timely and accurate support in planning and delivering training programs.
Act as a primary advisor/consultant to internal clients
Lead virtual transitions and manage client communications
Ensure accuracy, timeliness, and completeness in task delivery
Delegate and track team workload efficiently
Perform quality checks on work before submission
Set and manage expectations with clients, including escalation handling
Foster team collaboration, sharing best practices and knowledge
Assist Assistant Manager in SLA tracking and reporting
Own and update SOPs, checklists, and FAQs
Demonstrate strong time management and prioritization
Participate in firm-wide initiatives and continuous improvement
Mentor team members and act as a subject matter expert
Prepare dashboards and performance metrics for management
Graduate / Post-Graduate / MBA
4–6 years of relevant experience in learning or backend operations
Prior experience in leading small teams
Strong verbal and written communication skills
Excellent email etiquette
Proficiency in basic Excel functions (sort, filter, remove duplicates)
Team player with effective collaboration and time management skills
Experience managing cases/tickets and stakeholder communications
Experience working with US clients/stakeholders
Basic PowerPoint presentation creation
Familiarity with virtual platforms (Zoom, MS Teams, Saba Meeting/Centra)
People and Culture:
We foster an inclusive, collaborative work environment that values integrity, innovation, and diverse perspectives.
Purpose:
At Deloitte, we are committed to making an impact that matters – for our clients, our people, and our communities.
Professional Development:
We offer continuous learning opportunities, mentorship programs, and access to industry-leading development tools.
Benefits:
Enjoy a comprehensive benefits package, supporting your well-being, career growth, and work-life balance.
If you're ready to grow your career and make a global impact, join Deloitte’s Learning Operations team today!
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