Job Title: Sr. Analyst – Issues, Events & Remediation

Location: Gurugram, Haryana
Job Type: Full-Time

Join Team Amex – You Lead the Way, We’ve Got Your Back

At American Express, we empower people and businesses to progress in incredible ways. As part of Team Amex, you’ll join a global and diverse community dedicated to providing world-class customer experiences with integrity, innovation, and excellence.

Here, you’ll be recognized for your contributions, leadership, and impact. You’ll have the opportunity to learn, grow, and shape your career, supported by comprehensive benefits, programs, and flexibility tailored to your personal and professional well-being.

Join Team Amex, and let’s lead the way together!

About the Role

The U.S. Consumer Services Team is responsible for managing a suite of consumer products, services, and experiences in the U.S., including:

Premium, cobrand, cashback, and lending portfolios
Membership Rewards, Global Travel & Lifestyle Services, and the Centurion Lounge network
Global Dining, Resy businesses, and U.S. Consumer Banking
Best-in-class marketing programs across customer, prospect, and partner channels

The US Consumer Services Control Management Issues, Events & Remediation Team ensures the timely identification, response, and resolution of risk events and issues while working to prevent recurrence through effective remediation and lesson learning.

We are looking for a Sr. Analyst – Issues, Events & Remediation to ensure control management is embedded in our day-to-day operations. The role involves extensive collaboration across multiple business units, functional areas, and geographies.

Key Responsibilities

???? Risk & Issue Management

Conduct investigations and root cause analysis to address recurring issue types.
Perform quality assurance on documentation related to issue type, urgency, and severity/impact.
Identify trends in issues and events to detect systemic risks or control weaknesses.

???? Remediation & Resolution

Support the tracking, validation, and communication of remediation efforts.
Perform sample testing of specific issues to ensure effective resolution.
Maintain accurate documentation and records for transparency and accountability.
Assist in the end-to-end issue resolution process within the business unit (BU).

???? Data Analysis & Reporting

Analyze data to prepare detailed reports on issue status, trends, and outcomes.
Support the sharing of insights, best practices, and key themes across the enterprise.

Required Qualifications

✅ Education & Background

2+ years of experience in operational risk management, internal audit, or a related field.
Understanding of critical risk management activities within an organization.

✅ Technical & Analytical Skills

Experience in process governance aligned with policies, regulatory frameworks, and operational standards.
Strong analytical and problem-solving skills, with the ability to interpret data trends and risk scenarios.

✅ Soft Skills & Leadership

Strong project management, communication, and interpersonal skills.
Ability to collaborate across multiple teams and business functions.

Preferred Qualifications

???? Bachelor’s Degree in Finance, Business, Risk Management, or a related field (MBA or advanced certifications are a plus).
???? Experience in operational risk issue resolution, including:

Scoping, prioritizing, and supporting remediation efforts.
Investigating and conducting root cause analysis for operational risk issues.
Performing quality assurance on risk-related documentation.
Recommending and supporting remediation processes for risk-related events.

Why Join American Express?

✨ Competitive Compensation: Attractive base salary with bonus incentives.
???? Comprehensive Benefits: Medical, dental, vision, life insurance, and disability coverage.
???? Flexible Work Model: Hybrid, onsite, or virtual arrangements based on business needs.
????‍????‍???? Parental Leave: Generous paid parental leave policies.
????️‍♂️ Wellness & Mental Health Support: Free access to global on-site wellness centers and confidential Healthy Minds counseling.
???? Career Growth & Development: Extensive learning and training programs.

Equal Opportunity Employer

American Express is committed to diversity, equity, and inclusion. We make employment decisions without regard to race, color, religion, gender identity, sexual orientation, disability, veteran status, age, or any other legally protected status.

We also provide reasonable accommodations for individuals with disabilities during the hiring process. If you need assistance, please let us know.

Apply Today!

If you’re passionate about risk management, issue resolution, and process governance, we encourage you to apply—you might be the perfect fit for our team! ????