The Ops Sup Analyst 2 is an intermediate-level position responsible for providing operations support services related to fraud operations. This includes record/documentation maintenance, account management, imaging, and fraud analysis. The role serves as a liaison between operations staff, project managers, relationship managers, and clients, ensuring smooth workflow and alignment with Citi’s fraud prevention strategies.
✔ Fraud Analysis & Risk Management
✔ Operational & Transactional Support
✔ Compliance & Risk Assessment
???? 8+ years of experience in fraud investigation and claims processing
???? Expertise in fraud trend analysis & risk management
???? Strong knowledge of transactional processing platforms & chargeback cycles
???? Proficiency in Microsoft Office & Access
???? Excellent verbal and written communication skills
???? Bachelor’s Degree or equivalent experience
✅ Work with a leading global financial institution
✅ Opportunities for career growth & skill development
✅ Commitment to diversity, inclusion, and equal opportunity
✅ Competitive compensation & benefits package
???? Ready to make an impact? Apply now!
???? Join Citi and contribute to safeguarding financial integrity with innovative fraud prevention strategies!
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