Job Opportunity at American Express – Payments Operations (Japan Market)

Location: Gurugram, Haryana
Benefits: Health insurance, competitive salary, performance-based incentives, and more

About American Express

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community committed to supporting our customers, communities, and each other.

Here, you'll have the opportunity to learn, grow, and build a meaningful career, backed by benefits, programs, and flexibility that support you both personally and professionally.

At American Express, we recognize your contributions, leadership, and impact. Every colleague plays a vital role in our company’s success. We strive to uphold our values and deliver the world’s best customer experience—with integrity, inclusivity, and a strong sense of belonging.

Join Team Amex and let's lead the way together!

About the Role – Payments Operations (Japan Market)

As part of the Global Payment Services (GPS) Team, you will play a key role in processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring that:

Card accounts are credited accordingly
Balances are updated
Further spend is enabled

Our mission is to process remittance payments quickly, accurately, and efficiently while delivering top-end operational excellence through automation and digital payment innovation.

As a Payments Operations team member, you will report to the Team Leader and be responsible for the day-to-day processing of remittances for the Japan Market.

Key Responsibilities

Utilize Amex internal and external platforms to conduct research and identify relevant Customer/Client accounts for crediting payments.
Accurately allocate and process payment credits to card accounts within SLAs.
Handle client correspondence via email and re-educate customers on payment behaviors.
Support account balancing/reconciliation activities in collaboration with the accounting team (GFO).
Handle payment queries, disputes, and investigations for internal and external customers.
Achieve key performance metrics in line with team scorecards.
Ensure strict adherence to compliance regulations and daily control processes.
Identify opportunities to improve processes and increase efficiency.
Escalate any market impacts in a timely manner and keep GPS leadership informed of issues.
Develop and maintain strong relations with stakeholders across geographies and organizational levels.

Minimum Qualifications

Graduate degree (B.Com preferred)
Business Japanese (Speaking & Writing) – Minimum JLPT N3
Strong communication skills and ability to manage client interactions
High level of numeracy and analytical skills
Attention to detail and ability to maintain accuracy under pressure
Ability to identify, gather, and analyze complex information
Strong customer focus with excellent problem-solving skills
Ability to meet deadlines and adapt to changing priorities
Ability to work as part of a team and achieve team goals

Shift Timings

7:30 AM to 4:00 PM

Work Location

Onsite – Gurugram, Haryana

Employee Benefits

At American Express, we support the physical, financial, and mental well-being of our employees at every stage of life. Our benefits include:

Competitive base salary and performance-based incentives
Financial well-being and retirement support
Comprehensive medical, dental, and vision insurance (location-dependent)
Flexible work arrangements – hybrid, onsite, or virtual (based on role and business needs)
Generous paid parental leave policies (location-dependent)
Free access to global on-site wellness centers with nurses and doctors (location-dependent)
Confidential counseling support through our Healthy Minds Program
Career development, learning, and training opportunities

Equal Opportunity Employer

American Express is committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other legally protected status.

???? Note: Employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations.

This version enhances clarity, professionalism, and readability while keeping all the essential details intact. Let me know if you need any refinements! ????