Operations Analyst

Projects Overview

Date Posted: 13-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹850000 / YEAR
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Job Title: Operations Analyst

Company: Sleek
Location: Remote (Hybrid option available)
Job Type: Full-time
Pay: ₹8,50,000 - ₹10,00,000 per year

About Sleek

Sleek is transforming the back-office for micro SMEs using proprietary software and AI, with a strong focus on customer delight. By providing entrepreneurs with the time to focus on what matters most—growing their business—Sleek has become a leader in its field. Since its launch in 2017, Sleek has grown rapidly, achieving over 70% compound annual revenue growth over the last five years, and is now recognized by top publications such as The Financial Times, The Straits Times, and Forbes.

With a global customer base of 15,000 entrepreneurs across Singapore, Hong Kong, Australia, and the UK, and a staff of 450 employees, Sleek is on track to become a cash-flow positive, tech-enabled unicorn.

Mission

The Operations Analyst will be a key player in Sleek's FinTech operations, helping to ensure product management, operational excellence, and continuous improvement of the Sleek Business Account (SBA). This role combines operational insight with independent problem-solving, all while maintaining a customer-centric approach to build a best-in-class financial service experience.

Key Responsibilities

Independent Operations Management: Manage assigned tasks and projects independently with minimal supervision across FinTech operations.
Documentation & Tracking: Document and track product requirements, customer feedback, defects, and project actions. Maintain internal project management tools (e.g., RAID logs).
Reporting: Deliver weekly reports on customer onboarding, transactions, revenues, and monthly active users (MAUs).
Issue Identification & Resolution: Identify operational issues and product defects, propose solutions, and coordinate resolutions with stakeholders.
Transactional Reconciliation: Support reconciliation activities to ensure accuracy and consistency between banking data and Sleek’s internal records.
Ownership of Operations & Projects: Gradually take ownership of more complex operational and project management tasks to drive continuous improvement across SBA.

Requirements

Bachelor’s degree in Banking, Finance, Engineering, or a related field.
Minimum 2 years of relevant experience in Banking, Financial Services, FinTech, or Consulting.
Knowledge of B2B payments, FinTech, or financial operations is a strong advantage.
Prior experience in a client-facing role is preferred.
Excellent interpersonal and communication skills to build strong relationships internally and externally.
Hands-on experience in financial operations, including payments, reconciliation, and data analysis.
Exposure to project management or Agile environments, including requirements documentation and sprint cadences.
Detail-oriented with the ability to analyze large datasets and present findings clearly using Excel or Google Sheets.

Benefits

Humility & Kindness: A culture that values humility and kindness, with a focus on creating a diverse and inclusive environment.
Flexibility: Work from home 3-4 days a week, with the option to work fully remotely from anywhere in the world for 1 month each year.
Financial Benefits: Competitive market salaries, generous paid time off, and a flexi benefits scheme for home office equipment or health and fitness expenditures.
Personal Growth: A fast-paced environment offering responsibility, autonomy, and numerous internal and external training opportunities.
Sustainability Focus: As a certified B Corp, Sleek is committed to building an inclusive, equitable economy, planting over 29,271 trees, and saving 7 tons of paper.

Interview Process

Introductory Call & Career Overview: A 30-minute video call with HR to discuss your application and career background.
Hiring Manager Interview: A 45-minute interview to assess your technical skills and experience.
Stakeholder Interview: A meeting with the Operations team to evaluate your project management experience and teamwork.
Behavioral Fit Assessment: A 30-minute discussion with HR or leadership to assess cultural and behavioral alignment.
Reference Checks & O&A Session: Brief reference checks followed by a final meeting with the COO.

Why Join Sleek?

Fast Growth & Responsibility: You will be given ownership of projects and tasks in a rapidly growing startup.
Culture: Sleek values humility, kindness, and inclusivity in the workplace.
Global Impact: Join a certified B Corp that is committed to positive environmental and social change.
Personal & Professional Growth: Learn and grow within a fast-moving organization at the forefront of AI in the financial services space.