Job Title: Product Manager – Platform Services & Strategy

Location: Gurugram, Haryana
Job Type: Full-Time

Join Team Amex – You Lead the Way, We’ve Got Your Back

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community committed to backing our customers, communities, and colleagues.

Here, you’ll have the opportunity to learn, grow, and shape your career journey with benefits, programs, and flexibility that support you both personally and professionally. Your contributions will be recognized, and you’ll be part of a team that upholds our company values and powerful backing promise to provide the world’s best customer experience every day.

Join Team Amex, and let’s lead the way together!

How Will You Make an Impact in This Role?

As a Product Manager in the Platform Services & Strategy (PSS) team, under Acquisitions Platforms Strategy (APS), you will:

✅ Execute the vision, strategy, and roadmap for the PSS team.
✅ Lead a high-performing and agile team of product owners and analysts.
✅ Partner with Technology, UX Design, Compliance, Risk, Data Privacy, Analytics, and Business teams to deliver scalable and innovative solutions.
✅ Drive global orchestration capabilities and streamline acquisition journey requirements.
✅ Lead compliance-driven initiatives across multiple platforms, markets, and products.

Key Responsibilities

???? Product Strategy & Execution

Develop and drive the global orchestration roadmap to support market and acquisition journey needs.
Lead compliance-driven initiatives to enhance controls and reduce risks across platforms.
Define Minimum Viable Products (MVPs) to balance innovation with efficiency.
Identify opportunities to reduce friction, optimize automation, and increase revenue.
Work with cross-functional teams to standardize global orchestration capabilities.

???? Stakeholder & Relationship Management

Own key stakeholder relationships across journey experience, compliance, data privacy, and engineering.
Partner with Market Foundations and Product Teams to identify discovery outcomes and feature backlog.
Manage cross-team dependencies with the Release Train Engineer (RTE).

???? Data-Driven Decision Making

Use data and analytics to enhance products, optimize processes, and drive continuous improvements.
Conduct product discovery by forming hypotheses, defining objectives, and analyzing trade-offs.

???? Leadership & Team Development

Lead, coach, and develop a team of Product Owners and Data Analysts.
Foster a diverse, inclusive, and high-performance team culture.

Minimum Qualifications

???? Education & Experience

Product Management experience in an Agile environment with data products and platforms.
Proven ability to execute against a product vision, strategy, and prioritized backlog.
Excellent communication and collaboration skills.

???? Technical & Business Acumen

Strong analytical skills with the ability to interpret data and identify insights.
Experience managing cross-team product discovery and development.

Preferred Qualifications

???? Stakeholder & Relationship Management

Strong ability to manage business partnerships across multiple functions.
Ability to coach and mentor teams while fostering a diverse and inclusive culture.

???? Process Improvement & Compliance

Experience in regulated environments with knowledge of compliance, control, and data governance.
Familiarity with cross-team discovery processes for new products and enhancements.

???? Leadership & Problem-Solving

Ability to self-start, work independently, and navigate ambiguity.
Strong balance of technical knowledge and business acumen.

Employee Benefits at American Express

✨ Competitive Compensation

Attractive base salary with bonus incentives.
Support for financial well-being and retirement.

???? Health & Wellness

Comprehensive medical, dental, vision, life insurance, and disability benefits.
Free access to global on-site wellness centers (where applicable).
Free and confidential counseling support through the Healthy Minds program.

???? Work-Life Balance & Flexibility

Hybrid, onsite, or virtual work arrangements depending on role and business needs.
Generous paid parental leave policies.

???? Career Growth & Development

Access to career development, training, and leadership programs.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, gender identity, sexual orientation, disability, veteran status, age, or any other legally protected status.

We also provide reasonable accommodations for individuals with disabilities during the hiring process. If you need assistance, please let us know.

Apply Today!

If you're passionate about driving innovation, optimizing digital solutions, and leading high-impact product initiatives, we encourage you to apply—you might be the perfect fit for our team! ????