Lead Analyst

Projects Overview

Date Posted: 09-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: delhi
Education Req: Bachelor's degree

Job description

Job Opportunity at American Express – Analyst, Network Settlement Solutions

Job Details:

Job Type: Full-time
Location: India
Benefits: Health insurance, Competitive salary, Bonus incentives, Career development opportunities, and more.

About American Express

At American Express, we empower people and businesses to progress in incredible ways. By joining Team Amex, you become part of a global and diverse community committed to supporting customers, communities, and colleagues.

We recognize and value contributions, leadership, and impact, ensuring every colleague shares in the company’s success. Together, we uphold our company values and deliver the world’s best customer experience with integrity and inclusivity.

Join Team Amex and let’s lead the way together!

Function Description: Network & Acquirer Solutions (NAS)

The Network & Acquirer Solutions (NAS) team acts on behalf of the American Express Global Network (AEGN) to develop and enable products and capabilities. The Network & ATM Settlement Operations Team is responsible for:

Managing fund settlements between American Express (AXP), GNS Partners, and ATM Service Providers.
Handling contractual fees, billing discrepancies, and dispute resolution.

Role: Analyst, Network Settlement Solutions

The Settlement Solutions Team aims to provide an exceptional service experience for GNS and ATM Business Partners while being a Center of Excellence for settlement solutions.

As an Analyst, Network Settlement Solutions, you will:

Support key Network Settlement processes.
Perform critical activities related to the ATM Network Exception Process.
Process adjustments for non-dispensed ATM transactions within stringent timelines, ensuring timely credits to Cardmembers.
Collaborate with the ATM Settlement Operations team in the UK for seamless execution of the One Team – Two Location strategy.

Key Responsibilities:

Process & Service Improvements: Identify opportunities for transformation and process enhancements to improve service quality, turnaround time, and ATM business efficiency.
Operational Expertise: Ensure timely follow-ups and deliverables for customer queries and key linkages.
Risk & Compliance: Maintain a 100% control & compliance matrix for ATM Settlements.
Decision-Making & Collaboration: Independently handle queries from teams like Controllership, GFO, and Audit Groups.
Audits & Business Continuity:
- Support SOX Testing requirements and Audit requests.
- Participate in Business Continuity Planning (BCP) and Testing.
Cross-functional Interaction: Work within a team-oriented environment, collaborating with internal and external stakeholders.

Critical Success Factors:

Education: Full-time B.Com degree (Commerce specialization preferred).
Experience: 0-3 years of experience in Accounting, Operations Management, Risk, or Compliance.
Analytical & Problem-Solving Skills: Strong analytical abilities with an aptitude for identifying root causes and recommending solutions.
Technical Knowledge:
- Familiarity with ATM products, Operations, and Services.
- Knowledge of platforms such as Salesforce, MicroStrategy, NDM, and GDM.
- Proficiency in MS Word & Excel.
Communication & Collaboration: Strong verbal and written communication skills to interact with internal and external customers effectively.
Adaptability & Teamwork: Ability to thrive in a dynamic environment while working collaboratively.
Process Improvement: Ability to recognize efficiency opportunities and drive process enhancements.

Knowledge of Platforms & Tools:

Salesforce
GDM/NDM
Power BI/Power Query
SharePoint
LUMI

Behavioral Skills & Leadership Capabilities:

Enterprise Leadership Behaviors

Set The Agenda: Define what winning looks like, prioritize enterprise thinking, and adopt an external perspective.
Bring Others With You: Build the best team, provide coaching and feedback, and foster collaboration.
Do It The Right Way:
- Communicate frequently, candidly, and clearly.
- Make quick and effective decisions.
- Live the Blue Box Values with courage and integrity.

Employee Benefits at American Express

We prioritize the holistic well-being of our employees through comprehensive benefits, including:

Competitive base salaries & bonus incentives.
Financial well-being & retirement support.
Comprehensive medical, dental, vision, life insurance, and disability benefits (varies by location).
Flexible working model: Hybrid, onsite, or virtual (role-dependent).
Generous paid parental leave policies (location-dependent).
Free access to global wellness centers staffed with nurses and doctors (location-dependent).
Free and confidential counseling support via the Healthy Minds program.
Career development and training opportunities.

Equal Opportunity Employer

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected status.

Note: Employment is subject to the successful completion of a background verification check, as per applicable laws and regulations.

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