Junior Associate

Projects Overview

Date Posted: 10-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: MUMBAI
Education Req: Bachelor's degree

Job description

???? Job Title: Junior Associate – Sales (Voice Process)

???? Location: Vidyavihar, Mumbai, Maharashtra
???? Shift: Night Shift / US Process
???? Experience Required: 2 Years
???? Department: Customer Service / Sales Support

???? Job Summary:

We’re seeking a motivated and customer-focused Junior Sales Associate to join our dynamic team. In this role, you will work closely with the House of Spices Inc. sales team to support customer relationships, handle inbound and outbound calls, and play a vital role in generating and managing sales orders. This is a night shift position supporting the US market, requiring strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, collaborative environment.

???? Key Responsibilities:

Support the distribution centre sales team by taking customer orders via phone
Establish strong relationships and build trust with customers through quality service
Drive regular sales by following up with customers and encouraging stock purchases
Respond promptly to sales inquiries from both new and existing customers
Update and prepare daily sales orders in Excel
Provide backup support for invoicing
Coordinate collections with the sales, logistics, and finance teams
Handle escalations and resolve complex queries effectively
Manage a high volume of emails, chats, and calls
Maintain accurate and timely communication about product updates and promotional activities
Ensure sustainable customer satisfaction and retention through open, engaging interactions

???? Required Skills & Competencies:

Excellent communication in English and Hindi (additional regional language is a plus)
Proven customer service experience or experience in a client-facing role
Strong listening and problem-solving abilities
Convincing and negotiation skills
Ability to multi-task and manage priorities under pressure
Proficient in MS Excel and basic computer skills
Professional phone etiquette and ability to handle large call volumes
Flexibility and willingness to work night shifts

???? Ideal Candidate Traits:

Highly collaborative, enthusiastic, and driven to meet sales targets
Passionate about delivering a superior customer experience
Confident in handling difficult conversations and finding resolutions
Organized and proactive with follow-ups and order management

???? What We Offer:

Opportunity to work with a renowned ethnic food brand
Engaging and collaborative work culture
Platform to contribute to a fast-growing, US-based international company
Training and development support to grow your career in sales and customer service

Join us in bringing culture alive through authentic ethnic food, flavors, and family!

???? Apply Now | ???? For any queries, feel free to reach out.

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