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Customer Support Representative

  • 04-Jul-2026
  • Himachal Pradesh (HP)
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Salary ₹14000/MONTH
Projects Overview
  • Date Posted: 04-Jul-2026
  • Job Type: Full Time
  • Job Exp: 1 Year
  • Salary: ₹14000 / MONTH
  • Location: shimla
  • Education Req: Bachelor's degree
Job description

Customer Experience (CX) Executive

???? Location: Shimla, Himachal Pradesh | Work from Home
???? Pay: ₹14,000 per month
???? Job Type: Full-time
⏰ Shift & Schedule: Morning Shift | Rotational Shift | Night Shift
???? Expected Start Date: 15/03/2025

Eligibility Criteria

???? Education: Minimum Graduate
???? Work Experience: 0 - 1 year

Skills Required

✔️ Strong spoken & written communication skills in English & Hindi
✔️ Problem-solving abilities and quick thinking
✔️ Excellent listening skills and attention to detail
✔️ Ability to analyze customer challenges and collaborate with teams for solutions
✔️ Proficiency in Google Docs, Spreadsheets, and MS Office
✔️ A positive attitude with a willingness to learn and grow

Roles & Responsibilities

???? Customer Support & Issue Resolution

  • Assist customers via phone & social media regarding product inquiries, complaints, and order-related concerns.
  • Help customers with placing orders and resolving abandoned checkouts.
  • Keep detailed records of all customer interactions, including issues and resolutions.
  • Follow up with customers to ensure their concerns are addressed.
  • Direct unresolved issues to appropriate departments for further resolution.
  • Handle social media escalations efficiently.

???? Performance & Process Management

  • Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently.
  • Analyze customer issue trends and collaborate with teams to improve overall customer experience.

???? Join us and be a part of a customer-focused team dedicated to excellence!

 

 

 

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