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Customer Success Executive (WFH)

  • 06-Jul-2026
  • Delhi (DL)
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Salary ₹192000/YEAR
Projects Overview
  • Date Posted: 06-Jul-2026
  • Job Type: Full Time
  • Job Exp: 1 Year
  • Salary: ₹192000 / YEAR
  • Location: delhi
  • Education Req: Bachelor's degree
Job description

Job Opening: Customer Support Specialist (Full-Time, Remote)

✅ Job Type: Full-Time
✅ Salary: ₹1,92,000 per year
✅ Location: Remote
✅ Schedule: Day Shift | Rotational Shift | Fixed Shift | Morning Shift
✅ Benefits: Health Insurance

Key Responsibilities:

  • Respond to customer inquiries via chat, email, and phone in a timely and accurate manner.
  • Identify customer needs and assist them in using specific features.
  • Analyze and report product malfunctions by testing different scenarios.
  • Update internal databases with details about technical issues and customer interactions.
  • Monitor social media for customer complaints and provide assistance.
  • Share workarounds and feature requests with the team.
  • Educate customers about new features and updates.
  • Ensure technical issues are resolved by following up with customers.
  • Gather customer feedback and share insights with Product, Sales, and Marketing teams.

Requirements & Skills:

✔ Minimum 1 year of work experience in Customer Support or a similar role.
✔ Familiarity with the industry is a plus.
✔ Experience with remote support tools and help desk software.
✔ Knowledge of CRM and design systems.
✔ Strong communication and problem-solving skills.
✔ Ability to multi-task and handle challenging customer cases with patience.
✔ Working laptop and internet connection required.
✔ Proficiency in Hindi & English (mandatory).

Additional Details:

???? Supplemental Pay: Performance-based accomplishment bonus.
???? Application Questions:

  1. Do you have a laptop and internet connection available for work?
  2. In a few lines, explain why you would be a great fit for this role.

???? Apply Now: Submit your application with relevant details and experience.

We look forward to having you on board! ????

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