???? Location: Bangalore (Currently Work from Home)
???? Job Type: Full-time
???? Date Opened: 03/04/2022
???? Industry: EdTech
???? Experience: 1-3 years
We are seeking Customer Success Executives to ensure high-quality user experience and support for our products and services. You will be responsible for customer engagement, onboarding, and troubleshooting across various digital learning solutions.
✔ Understand ILET’s solutions related to learning management, assessments, and exams.
✔ Proactively support clients on multiple platforms.
✔ Prepare user guides, manuals, and presentations.
✔ Facilitate customer onboarding & training for our products.
✔ Provide customer support and resolve product-related issues.
✔ Engage customers effectively to enhance user experience.
???? Graduates with a technical orientation preferred.
????️ 1-3 years of prior work experience.
???? Customer-centric mindset with problem-solving skills.
???? Proficiency in digital tools, software, and virtual collaboration.
???? Good skills in MS Office (Word, PowerPoint, Excel, Outlook).
???? Excellent written and verbal communication skills.
???? Process-oriented and delivery-centric approach.
???? Keen to learn new tools and applications independently.
???? Energetic, engaging, and resourceful.
???? Ability to multitask across multiple projects and meet deadlines.
???? Open to feedback and continuous professional development.
???? Compensation: Competitive, based on experience, and at par with industry standards.
???? Work from Home (Currently Remote)
⏳ Initial 6-month probation period.
⏲️ Flexibility to manage project deadlines.
???? If you're passionate about customer success and eager to grow in the EdTech industry, apply today!
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