Customer Service Analyst

Projects Overview

Date Posted: 09-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: Gurugram
Education Req: Bachelor's degree

Job description

Job Opportunity at American Express – Gurugram, Haryana

Benefits:

Health insurance
Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model (hybrid, onsite, or virtual)
Generous paid parental leave policies (depending on location)
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities

About American Express

At American Express, we believe that with the right backing, people and businesses can achieve incredible progress. When you join Team Amex, you become part of a global and diverse community dedicated to supporting customers, communities, and each other.

We value contributions, leadership, and impact, ensuring every colleague has the opportunity to grow and share in the company’s success. Together, we uphold our company values with integrity, providing the world’s best customer experience every day.

Join Team Amex and let's lead the way together!

Job Description

Position: Merchant Fund Release Specialist

This role is responsible for ensuring the timely and accurate completion of merchant fund release requests. It involves conducting research, reconciling merchant accounts, and handling inbound and outbound calls (80/20 ratio).

Key Responsibilities:

Process and review merchant requests, ranging from simple to complex cases.
Conduct research and reconciliation of merchant accounts.
Partner with internal teams and client managers to handle merchant requests effectively.
Provide service and support to multiple teams, including Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
Review, understand, and apply business and legal documents such as Articles of Incorporation, Business Licenses, Guarantee Agreements, IRS documents, AMEX Terms & Conditions, and PAD Agreements.
Ensure strict adherence to deadlines for enhanced merchant experience.
Demonstrate strong analytical and collaboration skills.
Maintain excellent written and verbal communication skills.
Exhibit self-direction, excellent follow-through, and high urgency in customer service.
Interact professionally with clients at all levels.
Manage multiple tasks efficiently.
Utilize MS Office tools (Excel, Word, PowerPoint, etc.).

Minimum Qualifications:

Graduate degree required.
Excellent verbal and written communication skills.
Ability to evaluate merchant information effectively.
Strong result orientation and decision-making abilities.
Capacity to meet stringent deadlines.
Demonstrated dependability and responsibility.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Note: Employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations.

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