???? Customer Service Representative – Gurugram, Haryana

???? Job Details

???? Location: Gurugram, Haryana
???? Job Type: Full-time
⏰ Shift: 24x7 environment
???? Benefits: Health Insurance, Competitive Salary, Bonus Incentives, Career Development Opportunities

???? About American Express

At American Express, we empower people and businesses to progress. By joining Team Amex, you become part of a diverse, global community committed to delivering extraordinary customer experiences.

We value integrity, collaboration, and innovation, ensuring that every colleague feels seen, heard, and supported. Our flexible work culture, competitive compensation, and world-class benefits help build a career journey that's unique and meaningful.

Join us and lead the way together!

???? About the Business (GSG – Global Servicing Group)

The Global Servicing Group (GSG) is responsible for delivering exceptional customer care to card members, merchants, and commercial clients worldwide.

GSG also supports several shared services, including:
✅ Credit, Collections, and Fraud Services
✅ Procurement & Supplier Management
✅ Real Estate & Workplace Experiences
✅ Sales Operations & Business Enablement

Each interaction is an opportunity to enhance the American Express brand by reinforcing trust, security, and service.

???? Role & Responsibilities

✅ Customer Interaction & Support

Respond to customer queries promptly to ensure high satisfaction levels.
Deliver employee, customer, and shareholder metrics as per set goals.
Balance customer interests with company objectives while maintaining service quality.

✅ Process & Quality Improvement

Identify workflow improvements and recommend enhancements based on customer feedback.
Ensure compliance with quality standards & regulations.
Support new initiatives to enhance customer experience.

✅ Performance & Service Excellence

Communicate effectively—both verbally and in writing—to locate and record essential information.
Exhibit a strong problem-solving approach with a customer-first mindset.
Maintain high service standards while handling customer inquiries and concerns.

???? Qualifications & Skills

???? Education & Experience:
✔ Graduates/Undergraduates with 1-6 years of experience in customer service or contact center roles.

???? Technical & Communication Skills:
✔ Excellent verbal communication skills in English.
✔ Ability to analyze customer issues and provide quick resolutions.
✔ Amex product knowledge (preferred).
✔ Familiarity with MS Office applications.

???? Key Attributes:
✔ Customer Sensitivity & Service Orientation
✔ Analytical Thinking & Attention to Detail
✔ Ability to Work Under Deadlines & Take Independent Decisions

???? Preferred Qualification:
✔ A performance rating of G2L2 or better in the last review.
✔ Previous calling experience in a similar role.

???? Employee Benefits & Perks

✔ Competitive Base Salary + Bonus Incentives
✔ Comprehensive Health Benefits – Medical, Dental & Vision Insurance
✔ Retirement & Financial Well-being Support
✔ Flexible Work Arrangements – Hybrid, Onsite & Virtual (as per business needs)
✔ Generous Paid Time Off (including parental leave)
✔ Free Global Wellness Centers (location-based)
✔ Confidential Counseling Support through the Healthy Minds Program
✔ Career Development & Training Opportunities

???? Equal Opportunity Employer

American Express is an equal opportunity employer, ensuring fair hiring decisions without discrimination based on race, gender, religion, nationality, disability, or any protected status.

???? Employment is subject to a background verification check as per applicable laws and regulations.

???? Join Team Amex and make a meaningful impact every day! ????