Job Opportunity at American Express – GOCM Team

Location: Gurugram, Haryana
Benefits: Health insurance, competitive salary, performance-based incentives, and more

About American Express

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community committed to supporting our customers, communities, and each other.

Here, you'll have the opportunity to learn, grow, and build a meaningful career, backed by benefits, programs, and flexibility that support you both personally and professionally.

At American Express, we recognize your contributions, leadership, and impact. Every colleague plays a vital role in our company’s success. We strive to uphold our values and deliver the world’s best customer experience—with integrity, inclusivity, and a strong sense of belonging.

Join Team Amex and let's lead the way together!

About the Role – GOCM Team

The Global Operations Capacity Management (GOCM) Team is responsible for key operational processes, including:

Inventory Management
Prohance Management
Scheduling & Shrinkage Planning
Real-Time Management
Local Site Support Services

The GOCM team receives long-term and short-term capacity plans and forecasts from the Workforce Planning team across all markets and lines of business. Our primary responsibility is to convert these plans into weekly and daily operational strategies to optimize resources and drive efficiency across the network.

GOCM capabilities support CFN inbound, outbound, and back-office functions.

Key Responsibilities

Perform data analysis on key metrics to maximize productivity and operational excellence.
Create reports and analytics using multiple American Express data sources.
Lead and drive projects to achieve results within stringent timelines.
Develop and implement network-level inventory strategies for the CFN Business Unit.

Minimum Qualifications

Graduate degree
Proficiency in MS Excel for data manipulation and analysis
Minimum tenure requirement:
- B28: 18 months
- B30: 12 months
Annual PMP Rating: G3/L3 or better
No active counseling at the time of application

Preferred Qualifications

Experience in MIS, business/data analytics, capacity planning, dialer, inventory management, service level planning, or workforce management
Working knowledge of Python, Tableau, Sisense, and SQL

Functional Skills & Capabilities

Ability to complete tasks within tight deadlines
Intellectually curious with a strong desire to learn and understand business processes
Critical thinker with strong judgment and intuition—knows when to question outcomes or seek clarification
Ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment
Self-starter with attention to detail, capable of working with minimal supervision

Work Location

Onsite – Gurugram, Haryana

Employee Benefits

At American Express, we support the physical, financial, and mental well-being of our employees at every stage of life. Our benefits include:

Competitive base salary and performance-based incentives
Financial well-being and retirement support
Comprehensive medical, dental, and vision insurance (location-dependent)
Flexible work models – hybrid, onsite, or virtual (based on role and business needs)
Generous paid parental leave policies (location-dependent)
Free access to global on-site wellness centers with nurses and doctors (location-dependent)
Confidential counseling support through our Healthy Minds Program
Career development, learning, and training opportunities

Equal Opportunity Employer

American Express is committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other legally protected status.

???? Note: Employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations.

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